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Groww Customer Service Agent Interview Questions and Answers
Groww Customer Service Agent Interview Experiences
1 interview found
Anonymous
I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced customer service agent with a passion for helping others and resolving issues efficiently.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and providing solutions
I am proficient in using CRM systems and have a strong attention to detail
I am a great communicator and can remain calm under pressure
I am committed to providin...
- Q2. How you handle the angry customer?
- Ans.
I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's situation
Apologize for the inconvenience caused
Work towards finding a solution that satisfies the customer
Interview Preparation Tips
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posted on 21 Mar 2023
Selected
I applied via Referral and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. SBI card tie up with only Agencies. So, interview round very Easy. I used Mother tongue language on interview round. Basic information only asking by HR.
- Q2. Debt Recovery Agent certificate added plus point.
Interview Preparation Tips
1. Proper Dress code
2. Smiling face while interview
3. Be truthful information very very important
4. HR ask Your Past Working company Experience, that Time You never ever say Negative answers ,it is One of the way of Testing your Character , So Positive Answers only Positive Results.
5. Thank You is Word important.
Interview Questionnaire
1 Question
- Q1. Tell me about your self
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