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Groww Customer Service Agent Interview Questions and Answers

Updated 21 Aug 2024

Groww Customer Service Agent Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced customer service agent with a passion for helping others and resolving issues efficiently.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and providing solutions

    • I am proficient in using CRM systems and have a strong attention to detail

    • I am a great communicator and can remain calm under pressure

    • I am committed to providin...

  • Answered by AI
  • Q2. How you handle the angry customer?
  • Ans. 

    I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's situation

    • Apologize for the inconvenience caused

    • Work towards finding a solution that satisfies the customer

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can remember it but it was simple question from array
  • Q2. Multiple two numbers (given in string only can be very big have to do in traditional way) that can be very big so we have to store result in string

Interview Preparation Tips

Interview preparation tips for other job seekers - As a fresher you can able solve medium questions of dsa not more than that.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Coding Test 

Arrays, LinkedList basic dsa questions

Round 3 - One-on-one 

(2 Questions)

  • Q1. Binary Tree 2nd largest node
  • Ans. 

    To find the 2nd largest node in a binary tree, we can perform an in-order traversal and keep track of the two largest nodes.

    • Perform an in-order traversal of the binary tree

    • Keep track of the two largest nodes encountered

    • Return the second largest node when traversal is complete

  • Answered by AI
  • Q2. Basic web questions

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Coding Test 

Easy coding question generally A, B level question of codeforces

Round 2 - Technical 

(1 Question)

  • Q1. OOPs, DBMS , Computer network and some basics over java

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview rounds .No worries
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

JavaScript questions

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Coding Test 

Topics:-
Duration-1.5 hours
Kadane's Algorithm, Even Numbers at even index & odd at odd index, print out the second highest node of the tree

Round 2 - One-on-one 

(1 Question)

  • Q1. DSA ZigZag tree traversal OS Architecture of RAM Types of RAM Difference between compiler and interpreter What is a scheduler What is multithreading Disadvantages of FCFS and how can we use RoundRobin to ...
  • Ans. 

    ZigZag tree traversal is a method to traverse a binary tree in a zigzag pattern.

    • In ZigZag tree traversal, we visit the nodes of a binary tree in a zigzag pattern, moving from left to right and then right to left.

    • We can use a stack or a queue to implement ZigZag tree traversal.

    • The algorithm involves maintaining two stacks or two queues to keep track of the nodes at each level.

    • We start with the root node and alternate be...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear with Basics and fundamentals

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

DS/ALGO and problem-solving was asked in round one

Interview Preparation Tips

Interview preparation tips for other job seekers - ok process

I applied via Company Website and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. 1. Online Coding Test on Hackerank
  • Q2. F2F Technical Interview over zoom (Around 2 hours)
  • Q3. Included one hard problem solving
  • Q4. HR Interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process was very good and smooth
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Js based question on event loop
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Question on Fundamentals of React and Javascript
  • Q2. Coding question on React Native
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Groww Interview FAQs

How many rounds are there in Groww Customer Service Agent interview?
Groww interview process usually has 1 rounds. The most common rounds in the Groww interview process are HR.

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Groww Customer Service Agent Interview Process

based on 1 interview

Interview experience

2
  
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