Golden Tulip Hotels Steward Interview Questions and Answers

Quant,Logical Reasoning

Simple Aptitude and Case study

Q1. What did you learn in your internship
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Q2. What's happening in the world , India or whats in the news
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Q3. Share a situation when you handled guest
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Q4. Tell us about the hotel where you trained
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Q5. What do you know about the Oberoi
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Q1. Technical Questions department specific
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Q1. How will you handle veg nonveg concern ?
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Q2. How to handle angary customer?
Ans. 
Handling an angry customer requires active listening, empathy, and a willingness to find a solution.
• Listen actively to the customer's concerns without interrupting them

• Empathize with the customer's frustration and acknowledge their feelings

• Apologize for any inconvenience caused and take responsibility for finding a solution

• Offer a solution that meets the customer's needs and expectations

• Follow up with the customer to e
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Q1. Basic questions like about yourself
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Q2. Whats your hobbies and
Ans. 
My hobbies include reading, playing guitar, and hiking.
• I enjoy reading a variety of genres, from fiction to non-fiction.

• I have been playing guitar for several years and enjoy learning new songs and techniques.

• Hiking is a great way for me to connect with nature and stay active.
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Q1. Why are you choosing this position
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Q1. Documentation formalities
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Q1. Which department you like most
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Q2. What is housekeeping pertaining to
Ans. 
Housekeeping pertains to the management and organization of a living space to maintain cleanliness and order.
• Housekeeping involves cleaning, organizing, and maintaining a home or other living space.

• It includes tasks such as dusting, vacuuming, mopping, and laundry.

• Housekeeping also involves decluttering, tidying up, and ensuring proper storage of items.

• Regular housekeeping helps prevent the buildup of dirt, dust, and g...read more
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Q3. Whats most important for hotelier
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Q4. Types of jaggery
Ans. 
Jaggery is a traditional non-centrifugal cane sugar consumed in many countries in Asia and Africa.
• Types of jaggery include palm jaggery, sugarcane jaggery, date palm jaggery, and coconut jaggery.

• Jaggery can also be made from sap of the Palmyra palm, sugar cane, or date palm.

• Different types of jaggery vary in color, taste, and texture based on the source of the sugar.
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Q5. How to extract butter
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Butter can be extracted by churning cream until the fat separates from the liquid.
• Obtain fresh cream from milk or purchase heavy cream from the store.

• Allow the cream to come to room temperature.

• Place the cream in a jar or container and shake or use a hand mixer to churn it.

• Continue churning until the fat separates from the liquid, forming butter.

• Drain the liquid (buttermilk) from the butter and rinse the butter with co...read more
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