Global Benefits Group Customer Support Executive Interview Questions and Answers

Q1. How may your Experience?. Why Are you Join this Company?.
Ans. 
I have extensive experience in customer care and I am joining this company because of its excellent reputation and commitment to customer satisfaction.
• I have worked as a customer care executive for 5 years, handling a wide range of customer inquiries and resolving issues effectively.

• I have received positive feedback from customers for my excellent communication skills and ability to empathize with their concerns.

• I have...read more
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Q2. Why are you Join this company?.
Ans. 
I am joining this company because of its excellent reputation and commitment to customer satisfaction.
• The company has a strong track record of providing exceptional customer care.

• I am impressed by the positive reviews and feedback from current and former employees.

• The company's values align with my own, particularly in terms of prioritizing customer satisfaction.

• I believe that working for this company will provide me w...read more
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Q3. Sir this Company is higher level company. Here great Opportunity. So that Join this Company
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Q1. About yourself. Why should we hire you. Last Sunday.
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Q2. About your city. How was your experience during covid.
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Q1. About yourself. what's your strength.
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Q2. What was your job responsibilities. How would you handle angry customer.
Ans. 
As a Customer Care Executive, my job responsibilities included handling customer inquiries, resolving issues, and providing excellent customer service. When dealing with an angry customer, I would remain calm, actively listen to their concerns, empathize with their frustration, and offer a solution to resolve their issue.
• Handling customer inquiries and resolving issues

• Providing excellent customer service

• Remaining calm ...read more
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I was asked if you are about to complete your daily banking but there you found a shortage of 2000/- rs out of total amout how will you manage.

Q1. Share details of your previous job.
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. Why should we hire you?
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Q5. Tell me about yourself.
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Q1. Name and job experience
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Q2. Where was job and what was salary
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Q3. What was work. how much expected salary
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Q4. Company Work and time
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Q5. ,...................na
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Q1. Please tell me about yourself
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Q2. Please tell me about last company experience
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Q1. Please tell me about system knowledge
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Q2. Do you know about v look-up
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Q1. How many language you know to apeak
Ans. 
I am fluent in three languages: English, Spanish, and French.
• Fluent in English, Spanish, and French

• Able to communicate effectively in all three languages

• Can provide customer support in multiple languages
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Q2. How can you assist customers to solve their query
Ans. 
I can assist customers by actively listening to their concerns, providing accurate information, offering solutions, and following up to ensure satisfaction.
• Listen attentively to the customer's query

• Ask clarifying questions to fully understand the issue

• Provide accurate and relevant information or solutions

• Follow up with the customer to ensure their query has been resolved
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Q3. Can you able to type fast
Ans. 
Yes, I am able to type fast and accurately.
• I have a typing speed of 70 words per minute.

• I have experience in data entry roles where speed and accuracy were crucial.

• I am proficient in using keyboard shortcuts to increase typing speed.
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Q4. Salary negotiations
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