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GirnarSoft Customer Support Executive Interview Questions and Answers

Updated 7 Jun 2021

GirnarSoft Customer Support Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed in Dec 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How to deal with the customer concern
  • Ans. 

    To deal with customer concerns, listen actively, empathize, apologize, provide solutions, and follow up.

    • Listen actively to understand the customer's concern

    • Empathize with the customer and acknowledge their frustration

    • Apologize for any inconvenience caused

    • Provide solutions or options to resolve the issue

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q2. Write essay on a specific topic
  • Ans. 

    The Importance of Time Management

    • Time management helps in achieving goals efficiently

    • It reduces stress and increases productivity

    • Prioritizing tasks and setting deadlines are key aspects

    • Effective time management leads to a better work-life balance

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good Communication skills and creative minds are enough to get the job

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - Aptitude Test 

General questions , maths ,GI, basic networking

Senior Executive Interview Questions & Answers

Incedo user image Anubhav Kumar Pathak

posted on 29 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Decribe yourself
  • Ans. 

    I am a results-driven senior executive with a proven track record of leading successful teams and driving business growth.

    • Experienced in developing and implementing strategic plans

    • Skilled in building and maintaining strong relationships with stakeholders

    • Proven ability to drive revenue and profitability through effective decision-making

    • Strong leadership and communication skills

    • Passionate about driving innovation and con

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Take me through your resume
  • Q2. Situation that has been in your work where you had to reduce expenses in a kpi and how u overcome it
Round 2 - One-on-one 

(2 Questions)

  • Q1. How will you forecast expenses for the company
  • Ans. 

    I will forecast expenses by analyzing historical data, market trends, and budget projections.

    • Analyze historical data to identify patterns and trends in expenses

    • Consider market trends and economic indicators that may impact expenses

    • Collaborate with department heads to gather budget projections and forecasts

    • Use financial modeling techniques to predict future expenses based on various scenarios

    • Regularly review and adjust

  • Answered by AI
  • Q2. Take me thru major financial statements and their interconnecting areas
  • Ans. 

    Major financial statements include income statement, balance sheet, and cash flow statement, which are interconnected through net income and retained earnings.

    • Income statement shows revenues and expenses, resulting in net income.

    • Balance sheet displays assets, liabilities, and equity, with net income affecting retained earnings.

    • Cash flow statement details cash inflows and outflows, reconciling with changes in cash on th...

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Why do you want to switch?
  • Q2. What made u choose to apply for the company
  • Ans. 

    I applied to the company because of its strong reputation in the industry and its commitment to innovation and employee development.

    • Reputation of the company in the industry

    • Commitment to innovation

    • Opportunities for employee development

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Salary negotiation

I appeared for an interview before Mar 2021.

Round 1 - Coding Test 

(3 Questions)

Round duration - 60 minutes
Round difficulty - Medium

21 students were shortlisted from the 1st MCQ round and in this round we were asked to write the codes (function only) of 3 questions in 1 hour time.

  • Q1. 

    Rotting Oranges Problem Statement

    You are given a grid containing oranges where each cell of the grid can contain one of the three integer values:

    • 0 - representing an empty cell
    • 1 - representing a fre...
  • Ans. 

    Find the minimum time required to rot all fresh oranges in a grid.

    • Use Breadth First Search (BFS) to simulate the rotting process

    • Track the time taken to rot all oranges and return -1 if any fresh oranges remain

    • Handle edge cases like no fresh oranges or all oranges already rotten

    • Consider using a queue to efficiently process adjacent oranges

  • Answered by AI
  • Q2. 

    Majority Element Problem Statement

    Given an array/list 'ARR' consisting of 'N' integers, your task is to find the majority element in the array. If there is no majority element present, return -1.

    Exampl...

  • Ans. 

    Find the majority element in an array, return -1 if no majority element exists.

    • Iterate through the array and keep track of the count of each element using a hashmap.

    • Check if any element's count is greater than floor(N/2) to determine the majority element.

    • Return the majority element or -1 if no majority element exists.

  • Answered by AI
  • Q3. 

    Maximum Path Sum Between Two Leaves Problem Description

    You are provided with a non-empty binary tree in which each node contains a non-negative integer value. Your task is to find and return the maximum ...

  • Ans. 

    Find the maximum path sum between two leaf nodes in a binary tree.

    • Traverse the tree to find the maximum path sum between two leaf nodes.

    • Keep track of the maximum sum found so far.

    • Consider all possible paths between leaf nodes.

    • Handle cases where the tree has only a single leaf node.

    • Implement a recursive function to calculate the maximum path sum.

  • Answered by AI
Round 2 - Face to Face 

(3 Questions)

Round duration - 60 minutes
Round difficulty - Medium

This was a technical round with DSA based questions.

  • Q1. 

    N-th Node From The End Problem Statement

    You are given a Singly Linked List of integers. The task is to find the N-th node from the end of the list.

    Example:

    Input:
    If the given list is (1 -> -2 -&g...
  • Ans. 

    Find the N-th node from the end of a Singly Linked List of integers.

    • Traverse the list to find the length L of the list.

    • Calculate the position of the N-th node from the beginning as L - N + 1.

    • Traverse the list again to reach the calculated position and return the node's value.

  • Answered by AI
  • Q2. 

    LCA of Binary Tree Problem Statement

    You are given a binary tree consisting of distinct integers and two nodes, X and Y. Your task is to find and return the Lowest Common Ancestor (LCA) of these two nodes...

  • Ans. 

    Find the Lowest Common Ancestor (LCA) of two nodes in a binary tree.

    • Traverse the binary tree to find the paths from the root to nodes X and Y.

    • Compare the paths to find the last common node, which is the LCA.

    • Handle cases where one node is an ancestor of the other or when one node is the LCA itself.

  • Answered by AI
  • Q3. 

    Reverse Words in a String: Problem Statement

    You are given a string of length N. Your task is to reverse the string word by word. The input may contain multiple spaces between words and may have leading o...

  • Ans. 

    Reverse words in a string while handling leading/trailing spaces and multiple spaces between words.

    • Split the input string by spaces to get individual words

    • Reverse the list of words

    • Join the reversed words with a single space in between

    • Handle leading/trailing spaces by stripping them before and after reversing

  • Answered by AI
Round 3 - Face to Face 

(3 Questions)

Round duration - 60 minutes
Round difficulty - Easy

Technical Interview round with questions based on DSA

  • Q1. 

    Minimum Time To Solve The Problems

    Given 'N' subjects, each containing a certain number of problems, and 'K' friends, assign subjects to friends such that each subject goes to exactly one friend, maintain...

  • Ans. 

    Assign subjects to friends to minimize maximum workload, find minimum time for most loaded friend.

    • Sort subjects in descending order

    • Assign subjects to friends one by one until all subjects are assigned

    • The maximum workload will be the sum of problems assigned to the friend with the most problems

    • Return the maximum workload as the minimum time required

  • Answered by AI
  • Q2. What is grammar in the context of compiler design?
  • Ans. 

    Grammar in compiler design defines the syntax and structure of a programming language.

    • Grammar specifies the rules for forming valid statements in a programming language.

    • It consists of a set of production rules that define how valid programs can be constructed.

    • There are different types of grammars such as context-free grammar, regular grammar, etc.

    • Example: In C programming language, the grammar specifies that a for loop...

  • Answered by AI
  • Q3. What is a token in compiler design?
  • Ans. 

    A token in compiler design is a basic unit of syntax that the compiler can understand and process.

    • Tokens are the smallest units of a program that are meaningful to the compiler.

    • Examples of tokens include keywords, identifiers, operators, and punctuation symbols.

    • Tokens are generated by the lexical analysis phase of the compiler.

    • Tokens are used by the parser to build the abstract syntax tree of the program.

  • Answered by AI
Round 4 - Video Call 

(3 Questions)

Round duration - 60 minutes
Round difficulty - Easy

Technical round with questions on DSA and Compiler Design mainly. He told me that you’ll be having your final HR round in some time. I knew that I was going well because he seemed to be quite satisfied with my answers.

  • Q1. 

    Sum Root to Leaf Numbers

    You are given an arbitrary binary tree consisting of N nodes, each associated with an integer value from 1 to 9. Each root-to-leaf path can be considered a number formed by concat...

  • Ans. 

    Find the total sum of all root to leaf paths in a binary tree formed by concatenating node values.

    • Traverse the binary tree from root to leaf nodes, keeping track of the current path sum

    • Add the current path sum to the total sum when reaching a leaf node

    • Use modulo (10^9 + 7) to handle large outputs

  • Answered by AI
  • Q2. What is a regular language?
  • Ans. 

    A regular language is a language that can be recognized by a finite automaton.

    • Regular languages can be described by regular expressions.

    • Regular languages are closed under union, concatenation, and Kleene star operations.

    • Examples of regular languages include the set of all strings over an alphabet that contain an even number of 'a's.

  • Answered by AI
  • Q3. What are NP and NP-Hard problems?
  • Ans. 

    NP problems are decision problems that can be verified in polynomial time, while NP-Hard problems are at least as hard as the hardest problems in NP.

    • NP problems can be verified in polynomial time but not necessarily solved in polynomial time.

    • NP-Hard problems are at least as hard as the hardest problems in NP, but may not be in NP themselves.

    • Examples of NP problems include the subset sum problem and the traveling salesm...

  • Answered by AI
Round 5 - HR 

Round duration - 30 minutes
Round difficulty - Easy

That was the round for which I’ve been waiting for hours 
She was very friendly and nice to talk to. It didn’t seem that I was talking to the HR. It was more like talking to a friend. Finally we discussed about the pay-scale and work culture in Accolite.

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAAccolite Digital Pvt Ltd interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 6 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Mar 2018. There was 1 interview round.

Interview Preparation Tips

General Tips: Interview was short. Explained the role which was similar to the work I was doing before in my previous healthcare organization.

EDI related questions were asked. All type of file conversion and Excel formulas been asked.

Prepare well with on the above areas. It takes around 30 minutes.
Skills: Problem Solving, Analytical Skills, Presentation Skills, Time Management
Duration: <1 week

I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical questions & team leading

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is not difficult..

I applied via Naukri.com and was interviewed before May 2018. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Telephonic technical
  • Q2. Core Java related exception handling ,design pattern ,oops solid design principle, rest API, different annotations of spring and jpa
  • Q3. Same questions on telephonic round but detailed elaborate and given simple problem statement we had to justify that why it's time n space complexity valid. Rest API questions hibernate orm use
  • Q4. Manager round just to check whether you have actually worked on project or not stress testing performance questions scenario questions

Interview Preparation Tips

General Tips: Quite easy just go with preparation
Skills: Core Java sevlet JSP hibernate spring rest API, Communication, Body Language, Problem Solving, Analytical Skills, Decision Making Skills
Duration: 1-4 weeks

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Different types of No SQL DBs
  • Ans. 

    NoSQL databases are non-relational databases that store and retrieve data in a non-tabular format.

    • Document-oriented databases (MongoDB, Couchbase)

    • Key-value stores (Redis, Riak)

    • Column-family stores (Cassandra, HBase)

    • Graph databases (Neo4j, OrientDB)

  • Answered by AI
  • Q2. Different types of scaling
  • Ans. 

    Scaling refers to the process of increasing or decreasing the capacity of a system to handle more or less load.

    • Vertical Scaling: Adding more resources to a single node

    • Horizontal Scaling: Adding more nodes to a system

    • Load Balancing: Distributing the load across multiple nodes

    • Database Sharding: Splitting a database into smaller parts to distribute the load

    • Caching: Storing frequently accessed data in memory for faster acc

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on Problem solving. Have a good understanding on main concepts of DSA. Java technical side is just as same as other companies. Also if you are applying for senior positions. Prepare for System Design rounds

Skills evaluated in this interview

GirnarSoft Interview FAQs

How to prepare for GirnarSoft Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at GirnarSoft. The most common topics and skills that interviewers at GirnarSoft expect are Customer Handling, Customer Service, English Language, Inbound Calls and Outbound Calling.
What are the top questions asked in GirnarSoft Customer Support Executive interview?

Some of the top questions asked at the GirnarSoft Customer Support Executive interview -

  1. How to deal with the customer conc...read more
  2. Write essay on a specific to...read more

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GirnarSoft Customer Support Executive Salary
based on 7 salaries
₹1.9 L/yr - ₹3.8 L/yr
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