Genus Power Infrastructures Sales & Service Executive Interview Questions and Answers

Q1. Things are going well for the company.
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Q2. Things are going well for the company.
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Q1. What is sub cooling and super heat
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Q2. The chiller condenser outlet line to super heat work and evaporator to compressor before sub cooling work
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Q1. Refrigeration basic cycle
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Q2. 1.Compressor to condenser 2.Condenser to expansion valve 3.Expansion valve to evaporator 4.Evaporator to compressor
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Q1. The split unit E6 error how to resolve
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Q2. Check the Indore to outdoor communication cable continuity continuous not coming means cable is failure and cable continuity is coming na board failure
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Manager and technical officer

One split AC installation work explain

Q1. NPS CSAT Understanding
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Q2. How to Calculate ROI of Service Center
Ans. 
ROI of a service center can be calculated by dividing the net profit generated by the service center by the total investment made in the center.
• Calculate the total revenue generated by the service center over a specific period of time.

• Subtract the total costs incurred by the service center during the same period.

• Divide the net profit by the total investment made in the service center to get the ROI.

• ROI = (Net Profit / ...read more
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Q3. Product Knowledge special Washing Machine ,AC,Refrigerator
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Q1. About your experience
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Q2. Responsibility in customer service
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Q3. How can we convert frustrated customer
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By actively listening, empathizing, offering solutions, and following up.
• Listen to the customer's concerns without interrupting

• Empathize with the customer's frustration and show understanding

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
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Q4. What are kpi in customer service executive
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KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.
• KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.

• Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.

• KPIs are used to set goals, m...read more
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Good be preapred technical queations are there

Q1. Introduce your self
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Q2. Tell me about your previous
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Q1. Refrigeration cycle
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Q2. Washing machine operation
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Q1. Service Engineer
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Q2. My name is Umesh and i have electronics company service Engineer jaquar lighting company electronics Manufacturing company 2years experience electronics service engineer
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Q1. I'm service Engineer
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Q2. Electronics Service
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Q1. Service Engineer
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Q2. I have 4 year experience in electronics service engineer and field service Engineer jaquar lighting company electronics Manufacturing company
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Q1. Relative of technical
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Q2. Opposite relative
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Q3. Mostly important
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Q4. My introduction
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Q5. Realtive self questions and introduction
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Computer science and technology