Genesys Informatic Customer Service Executive Interview Questions and Answers

Q1. Introduction and scheduling ops round date
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Q2. About current role and responsibilities
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Q3. Any gab in education or company and why
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Q1. Ops ask any thing out of the box ot seems they are asking irrelevent questions but they are the people who can ask any thing weather its out of the box also
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Q1. Tell me about your self
Ans. I answered this question briefly as i understood that they wanted to check how i am framing my sentences and vocabulary skills. I was told the next day i didnt make it because i didnt ask any questions back like a TWO way conversation. I was trained to ask questions back and make it sound like a conversation if it was a mock call. I was only answering what i was asked and they failed me this round.
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Q2. Why Amex? Why did you relocate from Dubai to india.
Ans. I joined a zoom call with two employees along with the host. As i started to answer this question, i was interrupted as the interviewee had to take a phone call. Once she was done with her call, even before i could continue my answer i was asked if i was nervous, to which i replied that i was giving honest unprepared answers and i am not nervous at all. Upon finishing my answer, there was blank silence from the other s...read more
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Behavioural test like 60 questions.

Q1. About Trade life cycle
Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
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Q2. What is Asset Management?
Ans. 
Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.
• Asset management involves tracking, maintaining, and disposing of assets.

• It includes activities such as inventory management, maintenance scheduling, and financial planning.

• Asset management aims to ensure assets are utilized efficiently and effectively.

• Examples of assets that can be managed include physi...read more
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Q1. Explain the last movie you have watched
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer service software an...read more
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Q2. Why did u leave last company?
Ans. 
I left my last company due to limited growth opportunities and a desire for a new challenge.
• Limited growth opportunities

• Desire for a new challenge
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Q1. I got a call in assessment wanted to resolve the credit card issue of the customer where the amout was getting credited automatically.......i resolved the issue by giving the resolution from checking the u...read more
Ans. In assessment they have given the key points ...by checking the points of the previous transmission of the cx .
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Q1. I spoke to HR they asked me about self introduction and gave a topic to talk .what do u know about banking ? And asked me some questions based o credit card
Ans. I gave introduction about myseft about my education and by work experience about my precious job .....and spoke on the topking which was given about banking ....and spoke about credit card on ny Dailey bases
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