GDC Corporation Customer Care Executive Interview Questions and Answers

Who do you handal an educated customer and uneducated customer

Q1. What do you know about technology?
Ans. 
I have a good understanding of technology and keep myself updated with the latest advancements.
• I am proficient in using various software and applications.

• I have knowledge of different operating systems such as Windows, MacOS, and Linux.

• I am familiar with basic coding languages like HTML, CSS, and JavaScript.

• I have experience in troubleshooting technical issues and providing solutions.

• I keep myself updated with the late...read more
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Q2. What do you think about our company?
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Q3. What can we do to increase our profit?
Ans. 
To increase profit, we can focus on increasing sales, reducing costs, and improving customer retention.
• Implement targeted marketing campaigns to attract new customers

• Streamline operations to reduce expenses

• Offer loyalty programs and incentives to retain existing customers

• Explore new revenue streams or partnerships

• Analyze and optimize pricing strategies

• Invest in employee training and development to improve customer serv...read more
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Q4. Why you want to get this job?
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Q5. What do you think about other company's?
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Sample file pdf 2 xml

Q1. Question about DTD and style sheet
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Q2. Replace and macro questions
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Q1. Why should we hire
Ans. 
I have a proven track record of delivering exceptional customer service, leading teams to success, and improving customer satisfaction.
• I have X years of experience in customer service management.

• I have successfully implemented strategies that have improved customer satisfaction ratings by X%.

• I have a strong leadership skills and have effectively managed and motivated teams to achieve goals.

• I am passionate about providi...read more
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Q1. Introduce youself
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Q1. Salary negotiation
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You will be asked to give your opinion on any topic,whatever your views are you just say it, be yourself. It is a group discussion you should be prepared for counter opinion.

Q1. Personal interview about you past experiences, education background etc
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Q1. Many questions will be there
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Q1. Run me through your cv
Ans. 
Experienced Senior Executive with a strong background in strategic planning, team leadership, and business development.
• Over 10 years of experience in senior management roles

• Proven track record of driving revenue growth and increasing profitability

• Skilled in developing and implementing strategic plans to achieve company goals

• Strong leadership abilities with a focus on team building and employee development
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Q2. Why do you want to switch
Ans. 
Seeking new challenges and opportunities for growth in a different environment.
• Looking for new challenges and opportunities for personal and professional growth

• Interested in exploring different industries or sectors

• Seeking a change in company culture or work environment

• Want to broaden my skill set and experience
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Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
Ans. 
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
• Actively listen to customers to understand their concerns and needs

• Empathize with customers to show understanding and build rapport

• Provide timely and effective solutions to resolve customer issues

• Follow up with customers to ensure their satisfaction and address any fur
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Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
Ans. 
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
• Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

• Lag can be due to poor internet connection, server issues, or high ping.

• Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
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Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
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Q1. Salary discussion
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Q2. Discussion related to Shift timings, increment etc.
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Q1. General Questions- Tell me about yourself
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Q1. Explained the process and asked If I am comfortable with it
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60 mins- Email writing and response