Fusion Global Business Solutions Senior Technical Consultant Interview Questions, Process, and Tips

BMC Helix ITSM is a comprehensive IT service management solution that helps organizations streamline their IT operations.

• Provides incident, problem, change, and asset management capabilities

• Offers self-service portal for users to submit requests and track status

• Includes automation features to improve efficiency and reduce manual tasks

• Integrates with other IT tools and systems for seamless operations

• Supports ITIL best p

Permissions control access to specific actions or data, while functional roles group permissions together for easier management.

• Permissions are granular and control access to specific actions or data within the system

• Functional roles group together permissions related to a specific job function or role

• Permissions can be assigned directly to users, while functional roles are assigned to roles or groups

• Example: A permiss...read more

Workflows are sequences of tasks that need to be completed in a specific order to achieve a goal.

• Workflows are used to automate and streamline processes.

• There are different types of workflows such as linear, branching, and parallel workflows.

• Linear workflows involve completing tasks in a sequential order.

• Branching workflows allow for different paths based on certain conditions.

• Parallel workflows involve multiple tasks ...read more

Customisation best practices involve understanding business requirements, documenting changes, testing thoroughly, and maintaining clear communication with stakeholders.

• Understand the business requirements before making any customisations.

• Document all changes made to the system for future reference.

• Thoroughly test all customisations to ensure they work as intended.

• Maintain clear communication with stakeholders througho...read more

Groups are used for organizing users with similar permissions, while roles are used to define specific permissions for users.

• Groups are used for organizing users with similar permissions

• Roles are used to define specific permissions for users

• Users can be a part of multiple groups, but can only have one role at a time

• Groups can have nested groups within them for further organization

• Roles can be assigned to groups to appl

Deployment Management Console is a tool in AR System for managing deployment of applications and configurations.

• Allows users to deploy applications and configurations across multiple environments

• Provides visibility into deployment status and history

• Enables rollback of deployments if needed

WYSIWYG views in AR System show exactly how the form will appear to end users, while PWA views are more customizable and dynamic.

• WYSIWYG views display forms exactly as they will appear to end users

• PWA views allow for more customization and dynamic content

• PWA views can include interactive elements like buttons and dropdown menus

• WYSIWYG views are static and do not allow for as much customization

Floating licenses can be shared among multiple users, while fixed licenses are assigned to a specific user or device.

• Floating licenses can be used by different users at different times.

• Fixed licenses are tied to a specific user or device and cannot be shared.

• Floating licenses are often more cost-effective for organizations with fluctuating user numbers.

• Fixed licenses provide more control over who can access the softwar...read more

Operational Categories are used for managing incidents and requests, while Product Categories are used for managing configuration items and assets in BMC Helix ITSM.

• Operational Categories are used to classify incidents and service requests based on their nature or type.

• Product Categories are used to classify configuration items and assets based on their type or function.

• Operational Categories help in routing incidents ...read more

Op Cats and Prod Cats are important for tracking and managing operational and production categories.

• Op Cats and Prod Cats help in organizing and categorizing data for easier management and analysis

• They provide a structured way to classify different types of operations and production processes

• Even if they are optional, having Op Cats and Prod Cats can improve efficiency and decision-making

• For example, in a manufacturing...read more

Helix DWPC is a data warehouse processing engine while Helix BWF is a business workflow engine.

• Helix DWPC is used for data processing and analysis in a data warehouse environment.

• Helix BWF is used for managing and automating business workflows.

• DWPC focuses on data storage, retrieval, and analysis, while BWF focuses on workflow automation and optimization.

• DWPC is more suitable for data-centric tasks, while BWF is more s

Top priorities for change include improving efficiency, enhancing customer experience, and implementing new technologies.

• Improving efficiency by streamlining processes and reducing waste

• Enhancing customer experience through better communication and personalized services

• Implementing new technologies to stay competitive and improve productivity