Fiserv Senior Service Delivery Manager Interview Questions and Answers

Q1. Introduction and background related questions
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Q2. Current and expected comp
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Q1. Quality and API related aspects were discussed
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Q2. Background and past projects related questions/discussion
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Q1. What is SaaS Industry, FinTech Product?
Ans. 
SaaS Industry refers to software as a service model where software is hosted on the cloud and accessed via the internet. FinTech products are financial technology solutions that leverage technology to improve financial services.
• SaaS Industry involves providing software applications through the internet on a subscription basis

• FinTech products are technology solutions that enhance financial services such as payments, len...read more
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Q1. Order to cash fundamentals
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Q2. Past experience (from cv)
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Q1. Order to cash fundamentals
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Q2. Past experience mostly cv Project management basics
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Q1. Salary expectations and other regular HR stuff was asked
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Q1. What was your biggest challenge as a PM?
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Q2. How would you manage an irate client?
Ans. 
I would listen to their concerns, empathize with them, and work towards finding a solution that meets their needs.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Work towards finding a solution that meets their needs

• Communicate clearly and effectively throughout the process
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Q3. If a client keeps changing requirements in between the sprint, how do you manage?
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To manage changing requirements in between sprints, effective communication, prioritization, and flexibility are key.
• Regularly communicate with the client to understand their changing requirements

• Prioritize the changes based on their impact and urgency

• Adjust the sprint plan and allocate resources accordingly

• Ensure the development team is aware of the changes and can adapt

• Monitor the progress and make necessary adjustme...read more
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Q4. Explain how you work as a PM from the start of a project to end.
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Q1. Same questions as above
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Q1. Work from home or work from office?
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Q2. Salary expectations, appraisal cycle and general discussion
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Q1. PMP & Agile based quesy
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Q1. STAR format questions
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Q1. Salary negotiations
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Q1. How did you get hired in your previous company?
Ans. 
I was hired in my previous company after successfully completing a series of interviews and showcasing my project management skills.
• I applied for the position online and submitted my resume and cover letter

• I was contacted for a phone interview where I discussed my experience and qualifications

• I was then invited for an in-person interview where I presented a project I had managed in the past

• I received an offer after the
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Q1. How did you got your previous jobs?
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I secured my previous jobs through a combination of networking, job boards, and referrals.
• Utilized networking events to connect with potential employers

• Applied to job postings on various job boards

• Received job offers through referrals from colleagues or friends
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Q2. Why did you leave your previous job?
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Q3. Have you managed any challenges in your projects?
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Round duration - 60 minutes
Round difficulty - Medium

test timing: 7-8 pm
2 programming questions
webcam proctored

Q1. 
Minimum Cost to Reach End Problem
You are provided with an array ARR of integers of size 'N' and an integer 'K'. The goal is to move from the starting index to the end of the array with the minimum possib...read more
Ans. 
Find minimum cost to reach end of array by jumping with constraints
• Use dynamic programming to keep track of minimum cost at each index

• Iterate through the array and update the minimum cost based on reachable indices within K steps

• Calculate cost to jump from current index to reachable indices and update minimum cost accordingly
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