Finova Capital Senior Collection Executive Interview Questions and Answers

Q1. Tum iske pahle kis company mein the
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Q2. Tumhara experience kya hai
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Q1. Communication skills
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Q2. Customer interaction
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1st round interview with TM,
Attitude with customer, dealer, and seniors, with knowledge of area and product.

Q1. Ms Office package and internet access knowledge
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Q2. Why we select you for ths role
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Q3. How can you increase our sale
Ans. 
By identifying customer needs, building relationships, and offering personalized solutions.
• Conduct market research to identify customer needs and preferences.

• Build strong relationships with customers through regular communication and follow-up.

• Offer personalized solutions that meet the specific needs of each customer.

• Provide exceptional customer service to ensure customer satisfaction and loyalty.

• Collaborate with marke...read more
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Q1. About credit life cycle
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Q2. What is DSCR and why important while lending
Ans. 
DSCR stands for Debt Service Coverage Ratio, it is important while lending to assess the borrower's ability to repay the loan.
• DSCR is a financial ratio that measures a company's ability to cover its debt obligations with its operating income.

• A higher DSCR indicates that the company has more income available to meet its debt obligations.

• Lenders use DSCR to evaluate the risk of lending money to a borrower, as a low DSCR ...read more
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Q1. How to deal customer
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To deal with customers effectively, listen actively, empathize, provide solutions, and follow up.
• Listen actively to understand customer needs and concerns

• Empathize with the customer's situation and show genuine care

• Provide personalized solutions that address the customer's specific needs

• Follow up with the customer to ensure satisfaction and build long-term relationships
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Q1. Stakeholder management
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Q1. What is Disaster management
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Disaster management involves planning, coordinating, and implementing measures to prevent, prepare for, respond to, and recover from natural or man-made disasters.
• Involves risk assessment, mitigation, preparedness, response, and recovery

• Requires coordination among various stakeholders such as government agencies, NGOs, and communities

• Examples include creating evacuation plans for hurricanes, setting up emergency shelte...read more
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Q1. Tell me about yourself.
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Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.
• 10+ years of experience in sales, with a focus on B2B sales

• Consistently achieved or exceeded sales targets by 20% or more

• Developed and maintained strong relationships with key clients, resulting in a 30% increase in repeat business

• Expertise in consultative selling and solution-based approach

• Proficient in...read more
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