FIS Customer Service Advisor Interview Questions and Answers

Q1. What is AML kyc
Ans. 
AML KYC stands for Anti-Money Laundering and Know Your Customer. It is a set of regulations and procedures designed to prevent financial crimes.
• AML KYC involves verifying the identity of clients and assessing their risk of money laundering or terrorist financing.

• It requires financial institutions to monitor transactions, report suspicious activities, and keep detailed records.

• Examples of AML KYC measures include custom...read more
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Q2. What AML KYC Will Do
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AML KYC helps prevent money laundering and fraud by verifying the identity of customers and monitoring their transactions.
• Verifies the identity of customers to ensure they are not involved in money laundering or other illegal activities

• Monitors transactions to detect suspicious activity and report it to authorities

• Helps financial institutions comply with regulations and avoid penalties

• Uses a combination of technology, ...read more
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English and advisor role

Q1. Communication skills
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Q2. What is advisor role
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Q1. What is Human resource management
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Human resource management is the process of managing an organization's employees, from recruitment to retirement.
• It involves activities such as hiring, training, performance evaluation, and compensation.

• HR managers ensure compliance with labor laws and regulations.

• They also develop policies and procedures to create a positive work environment and promote employee engagement.

• Examples of HR functions include payroll, ben...read more
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Q2. What is marketing and what is sales
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Marketing is the process of creating awareness and interest in a product or service, while sales is the act of closing a deal and exchanging the product or service for money.
• Marketing involves researching, promoting, and distributing a product or service to a target audience.

• Sales involves building relationships with potential customers, identifying their needs, and persuading them to make a purchase.

• Marketing is a bro...read more
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Q1. Direct interview with manager about work experience your future role or vision in company down 2 to 3 years.....why left previous company, stability
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Q2. Why you left previous company
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Q3. Stability issue wat plan in genpact for 2 to 3 years
Ans. 
Genpact offers stability through various initiatives such as career growth opportunities, employee engagement programs, and competitive compensation packages.
• Genpact provides career growth opportunities to its employees, allowing them to develop their skills and advance within the company.

• The company also has employee engagement programs that promote a positive work environment and foster a sense of community among emp...read more
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Java programming ,ASP. Net, c++,CCC, Organization behavior, Excel.

Q1. Generic, past experience and skills
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Q1. Situational, a time when yoh dealt w difficult client
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Q1. What was the chalalnce you have faced in your last company and how you over come with that.
Ans. 
In my last company, the challenge I faced was managing a high volume of client requests while also meeting strict deadlines.
• Handling a large number of client requests

• Meeting tight deadlines

• Maintaining quality of work

• Prioritizing tasks effectively

• Improving time management skills
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