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posted on 22 Jun 2021
I applied via Referral and was interviewed in May 2021. There were 5 interview rounds.
To convince an irate customer on call, empathy, active listening, problem-solving skills, and offering appropriate solutions are needed.
Show empathy and understanding towards the customer's frustration.
Listen actively to the customer's concerns and let them vent their frustrations.
Apologize for any inconvenience caused and take responsibility for resolving the issue.
Offer appropriate solutions or alternatives to addres...
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posted on 15 Nov 2020
I applied via campus placement at Dwarakadoss Goverdhandoss Vaishnav College, Chennai and was interviewed before Nov 2019. There were 5 interview rounds.
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