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FNP Senior Customer Support Executive Interview Questions and Answers

Updated 24 Mar 2021

FNP Senior Customer Support Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked me about my strength and best point to hire me.

Interview Preparation Tips

Interview preparation tips for other job seekers - I would not recommend anyone to join this organization.

The management is not supportive and always make false promises. On occasions, you are not allowed to take leave or off. Bcoz this is occasion base gifting company. In occasion like valentine l, they will force you to work continue 10-15 days for 12-15 hours daily without week off. After this much hard work, they will not give your pending week offs. And this hard word you will get only 250 or 400 rupees as an incentive for all 10-15 days.

They always make false promises to customers and employees. For anything if they commit with you. But on time, they will direct say NO. VIVEK, HIMANSHU, SUJIT, SAYANTAN HR, Piyush HR, they are in management. They are running the process on their own. Their is no policies. They just ask to work on "Ghar ki policy".

Also, if you need any leave or week offs, they will give you, with in next few days after salary credit. But if you require leave in the end days of month, they will direct say NO. And if you will request them, they will just say that leave the organization. If this way, they will get chance to hold their salary.

They always show the the employee, getting maximum closure. But they never check the quality of those employees.

This is a fraud company and looting customer and employees.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Assignment 

I know very well that sop,sdp,adr,dsr,kpi,flow,table guidelines, company policy etc

Round 2 - Case Study 

Customer satisfaction,goods receive& return to origin

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to find a platform where my growth is secure &sure
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. I was told tell about myself
Round 2 - Technical 

(1 Question)

  • Q1. The questions were asked in & around the role they are hiring for
Interview experience
5
Excellent
Difficulty level
-
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic accounting and work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Good compnay to work
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Ap overview and journals
  • Q2. Inquiry GRIR and Ageing
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Team lead question for QA
  • Q2. API testing from Postman tool
  • Ans. 

    Postman is a popular tool for API testing, allowing users to send requests, receive responses, and automate testing workflows.

    • Postman allows users to easily create and send API requests using a user-friendly interface.

    • Users can organize their API requests into collections for easier management and sharing.

    • Postman supports various authentication methods, including basic authentication, OAuth, and API keys.

    • Users can writ...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion and negotiations and job locations

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Different type of qualify test

Round 3 - One-on-one 

(2 Questions)

  • Q1. Gm interview test regarding selling skills
  • Ans. Cold calling with new customer apointing
  • Answered Anonymously
  • Q2. How long in a day u can work

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for math,english

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
Round 2 - Case Study 

Interview Preparation Tips

Interview preparation tips for other job seekers - Yes
I can't to that and nice u smiling 😊

And customer are polite talk
And gud behaved
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Technical interview related to ooo

Interview Questionnaire 

8 Questions

  • Q1. What factors can you think of which will determine the pricing of product on our e-retail website?
  • Ans. 

    Factors affecting pricing of products on e-retail website

    • Cost of production

    • Competitor pricing

    • Demand and supply

    • Target audience

    • Marketing and advertising costs

  • Answered by AI
  • Q2. We add a lot of products and their descriptions on a laptop webpage, it will get too cluttered if we try the same for a mobile app. What things can be done differently for a webpage on mobile app?
  • Q3. Which scrolling option is the best for e-retail websites? Vertical scrolling or horizontal product scrolling or each product on a different page or something else?
  • Ans. 

    Vertical scrolling is the best option for e-retail websites.

    • Vertical scrolling is more intuitive and easier to use for most users.

    • Horizontal scrolling can be confusing and frustrating for users.

    • Each product on a different page can lead to slower load times and more clicks for users.

    • Infinite scrolling can be a good option for some e-retail websites.

    • Consider the type of products being sold and the user experience when de

  • Answered by AI
  • Q4. What was your happiest moment in life?
  • Ans. 

    My happiest moment was when I got accepted into my dream university.

    • Received the acceptance letter in the mail

    • Celebrated with family and friends

    • Felt a sense of accomplishment and excitement for the future

  • Answered by AI
  • Q5. Tell me about your internships in short
  • Ans. 

    I completed internships at two different companies, one focused on web development and the other on software testing.

    • Interned at XYZ Company as a web developer, worked on front-end development using React and back-end development using Node.js

    • Interned at ABC Company as a software tester, tested various software applications and reported bugs to the development team

  • Answered by AI
  • Q6. Strengths and weaknesses?
  • Ans. 

    My strengths include problem-solving, adaptability, and teamwork. My weaknesses include public speaking and time management.

    • Strengths: Problem-solving - I enjoy finding solutions to complex problems. Adaptability - I am able to quickly adjust to new situations. Teamwork - I work well in a team environment and value collaboration.

    • Weaknesses: Public speaking - I get nervous when speaking in front of large groups. Time ma...

  • Answered by AI
  • Q7. What are your interests beyond academics?
  • Ans. 

    I enjoy playing sports, reading books, and volunteering in my community.

    • Playing basketball and soccer with friends

    • Reading books on technology and self-improvement

    • Volunteering at local food banks and animal shelters

  • Answered by AI
  • Q8. You seem to have a good CPI. Why are you not going for MS or MBA? Do you intend to go for any such thing some years later?
  • Ans. 

    I believe gaining practical experience is more valuable than pursuing further education at this point in my career.

    • I have gained valuable experience through internships and projects

    • I am constantly learning and improving my skills through online courses and workshops

    • I may consider pursuing further education in the future if it aligns with my career goals

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Resume shortlist was CPI cutoff based mostly.
Tips: Highlight all your strong points in the resume and don't forget to make different resumes for different profiles you are targeting. Other than that, your resume is what you make of it in your 4 or 5 years of your stay here!

Round: Test
Experience: The test was common for software analyst as well as business analyst profile. So that was sort of a drawback for the people targeting business analyst profile. But most of the coding questions were easily solvable and required little knowledge of coding.
Tips: Just try to improve your aptitude skills and freshen up some basic C++ concepts - very basic ones. You'll do great!

Round: Puzzle Interview
Experience: Though I am not able to recall the puzzles asked, but they were moderate in difficulty level, plus the interviewers were helping a lot and were very friendly
Tips: Practice some basic puzzles, mostly the ones asked for coding interviews (you can search them online). Keep your calm and think thoroughly. Also, don't hesitate to ask for help whenever required. They would love to offer help more than you would like to get!

Round: Technical Interview
Experience: Since my background in coding was not that great, and I had already told them so, thus they mostly asked me strategic questions like the ones mentioned above.
Tips: Think logically and just spit out whatever comes to your mind would be the best option/strategy. They are looking for innovative answers and also a wide variety of alternatives, and then choose the best ones. Again, they will help you in case of any confusion or in case you need some example strategies.

Round: HR Interview
Experience: This round initially focused primarily on my internships. The interviewer seemed interested to know about the work done in internships, the accomplishments, the moments worth remembering from the foreign internships. Later she moved on to the hobbies, strengths, weaknesses and was quite involved with my life stories! She had a pad to note down my answers and judge abilities like communication skills, fluency, confidence in answers etc. At the end, I got the remark "This was by far the best interview I conducted" (and I was the last candidate to get interviewed!)
Tips: Answer the questions with total honesty and keep them involved with intriguing stories that depict your strengths or weaknesses. Interest them with your hobbies and be ready to answer questions on any hobby! Keep your stories prepared for the happiest moment, failures, things you would change in life etc. Read the book "64 HR interviews" and prepare answers for most of them. This round is mainly to see your confidence, your passion, your liveliness and your enthusiasm for the position.

General Tips: Most of the tips were discussed in respective questions. In general, I would like to say that never lose hope no matter how hard you struggle through the first few days. The moment you lose hope, things start going the wrong way. Also, give the interviews with relaxed and calm mind, after proper sleep. Take the interviews to the direction you want them to go - it can be easily done and I can tell you that from my own experiences. Be honest, otherwise you will take the interview to the direction you don't want it to go!
Skills: Confidence, Communication skills, Logical thinking , Problem solving, Brainstorming skills, Rational thinking
College Name: IIT BOMBAY
Motivation: It is a well reputed firm, a Fortune 50 company and the experience would be a good launchpad for ahead. I wanted a work-life balance slightly tilted towards "life" and Target is the company to go for that (which I came to know from my seniors, glassdoor.com etc.)
Funny Moments: There were no specific funny moments as such but overall, the interviews were relaxed and the interviewers were very friendly and cheerful. So I had some great moments while sharing my hobbies (eg. I told them I like to read poems so they asked me to recite one!) etc.

Skills evaluated in this interview

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FNP Senior Customer Support Executive Salary
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₹3.5 L/yr - ₹3.9 L/yr
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