Fabzen Technologies Customer Service Executive Interview Questions and Answers

Q1. Self introduction
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Q2. How to handle angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for the inconvenience caused, regardless of fault

• Offer solutions to resolve the issue and meet the customer's needs

• Follow up with the customer to ensure
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Q1. Tell me about your self
Ans. 
Experienced customer service representative with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both verbal and written

• Strong problem-solving abilities

• Passionate about providing exceptional customer service

• Ability to remain calm and professional in challenging situations
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Q2. Speak about any topic
Ans. 
The importance of effective communication in customer service
• Effective communication builds trust and rapport with customers

• Active listening is key to understanding customer needs and concerns

• Clear and concise language helps avoid misunderstandings

• Empathy and patience are essential in resolving customer issues

• Providing timely and accurate information enhances customer satisfaction
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Q1. Tell about yourself
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Q1. My self introduction
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Q2. What do u want this job
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Total personal development test

Q1. Self intro and experience
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Q2. Technical questions
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Q1. Tell me about yourself Tell me about your daily routine Tell me something about BPO
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