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EY Global Delivery Services ( EY GDS) CRM Consultant Interview Questions and Answers

Updated 20 Jun 2024

EY Global Delivery Services ( EY GDS) CRM Consultant Interview Experiences

2 interviews found

CRM Consultant Interview Questions & Answers

user image K Rajshekhar

posted on 28 Feb 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(9 Questions)

  • Q1. What are the CRM modules using in dynamics
  • Ans. 

    The CRM modules used in Dynamics include Sales, Marketing, Customer Service, Field Service, Project Service Automation, and Customer Insights.

    • Sales module helps in managing leads, opportunities, and accounts.

    • Marketing module assists in creating and tracking marketing campaigns.

    • Customer Service module enables efficient handling of customer inquiries and cases.

    • Field Service module is used for managing field operations an...

  • Answered by AI
  • Q2. Tell us about sales and service life cycle module explain more
  • Ans. 

    Sales and service life cycle module is a CRM feature that manages the entire customer journey from lead generation to post-sales support.

    • Tracks leads and opportunities through the sales pipeline

    • Automates sales processes such as quoting, invoicing, and order management

    • Manages customer interactions and service requests

    • Provides analytics and reporting on sales and service performance

  • Answered by AI
  • Q3. What is plugin and explain how register plugin
  • Ans. 

    A plugin is a custom code that extends the functionality of a software application. Registering a plugin involves specifying the event and entity it will trigger on.

    • A plugin is a custom code that can be registered in a CRM system to automate tasks or extend functionality.

    • Plugins are triggered by specific events, such as creating, updating, or deleting records in the CRM system.

    • To register a plugin, you need to specify ...

  • Answered by AI
  • Q4. Have done any ribbon workbench button created
  • Ans. 

    Yes, I have created custom buttons using Ribbon Workbench in CRM.

    • Yes, I have experience creating custom buttons using Ribbon Workbench in CRM

    • I have customized the ribbon interface in CRM to add new buttons for specific actions

    • I have used Ribbon Workbench to modify the CRM user interface to better suit the needs of the organization

  • Answered by AI
  • Q5. How many solutions are used in dynamics
  • Ans. 

    There are multiple solutions used in Dynamics, including Dynamics 365, Dynamics CRM, and Dynamics AX.

    • Dynamics 365 is a cloud-based solution that combines CRM and ERP capabilities.

    • Dynamics CRM is a customer relationship management solution.

    • Dynamics AX is an enterprise resource planning solution.

  • Answered by AI
  • Q6. Describe the Entities
  • Ans. 

    Entities in CRM refer to the objects or categories that store data, such as customers, leads, opportunities, and activities.

    • Entities are used to organize and store different types of data in a CRM system.

    • Examples of entities in CRM include accounts, contacts, products, and cases.

    • Entities can have relationships with each other, such as a contact being associated with an account.

  • Answered by AI
  • Q7. How to create custom pages
  • Ans. 

    Custom pages can be created by using a combination of HTML, CSS, and JavaScript.

    • Start by designing the layout of the page using HTML.

    • Style the page using CSS to make it visually appealing.

    • Add interactivity and functionality using JavaScript.

    • Consider using a content management system (CMS) for easier management of custom pages.

  • Answered by AI
  • Q8. Jkdsgklaslkjasklj
  • Q9. Khkhkl;hk;lhkl;

Interview Preparation Tips

Interview preparation tips for other job seekers - hkkh;klk;hkhkhkhkhkh

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced CRM Consultant with a strong background in optimizing customer relationships and driving business growth through technology.

    • Over 5 years of experience in CRM implementation and management, including Salesforce and HubSpot.

    • Successfully led a project that increased customer retention by 20% through targeted marketing campaigns.

    • Skilled in data analysis, using insights to improve customer engagement strategies.

    • ...

  • Answered by AI

Interview questions from similar companies

I applied via Referral and was interviewed in Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. They were asked very specific to the domain.
  • Q2. Checking your communication and Interpersonal skills

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are a Chartered Accountants, Bdo expecting that you can manage client end to end accounting and reporting.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

It is a test based on technical skills, in the form of written test

Round 2 - Technical 

(1 Question)

  • Q1. Is a with the company seniors, who test our knowledge by asking few questions
Round 3 - HR 

(1 Question)

  • Q1. Salary and work culture

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I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Assignment 

Journal entries for Final accounts , GST and Payroll.

Round 2 - Technical 

(2 Questions)

  • Q1. Golden rules of accounts, GST related Journals entries.
  • Q2. You need to know about Balance sheet and Profit & Loss account line items.
Round 3 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary that reflects my skills, experience, and the industry standards for this role.

    • Research industry standards: For example, similar roles in my area typically offer between $60,000 and $80,000.

    • Consider my experience: With 3 years in the field, I believe a salary on the higher end is justified.

    • Flexibility: I'm open to discussing a range that aligns with the company's budget and my qualification...

  • Answered by AI
  • Q2. Share details of your previous job.
  • Q3. Tell me about yourself.
  • Ans. 

    I am a dedicated professional with a background in finance and a passion for problem-solving and teamwork.

    • Education: Graduated with a degree in Finance from XYZ University, where I was involved in the finance club.

    • Experience: Worked as an intern at ABC Corp, where I assisted in financial analysis and reporting.

    • Skills: Proficient in Excel and financial modeling, with a strong ability to analyze data and present findings...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Fundamentals of Accounts & GST knowledge needed.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Test was easy not finding any difficulty

Round 3 - Technical 

(2 Questions)

  • Q1. Interview was easy only simple question asked
  • Q2. General entries and case to case questions asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your best for the interview questions asked was simple so not finding any difficulty.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jun 2024, where I was asked the following questions.

  • Q1. Journal entries for adjustment accounts
  • Ans. 

    Adjustment accounts require journal entries to reflect changes in financial statements accurately.

    • Adjusting entries are made at the end of an accounting period.

    • Types include accruals, deferrals, estimates, and reclassifications.

    • Example: Accrued expenses - Debit Expense Account, Credit Accrued Liabilities.

    • Example: Prepaid expenses - Debit Expense Account, Credit Prepaid Asset Account.

    • Adjusting entries ensure that revenu...

  • Answered by AI
  • Q2. Bank reconciliation
Are these interview questions helpful?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Explain about ASC 842
  • Ans. 

    ASC 842 is the accounting standard for lease recognition and measurement, enhancing transparency in financial reporting.

    • ASC 842 requires lessees to recognize most leases on their balance sheets as assets and liabilities.

    • Lessees must classify leases as either finance or operating leases, affecting expense recognition.

    • For example, a 5-year office lease would be recorded as a right-of-use asset and a lease liability.

    • ASC 8...

  • Answered by AI
  • Q2. Explain ASC 606 five steps
  • Ans. 

    ASC 606 outlines a five-step process for recognizing revenue from contracts with customers.

    • 1. Identify the contract: Determine if an agreement exists that creates enforceable rights and obligations.

    • 2. Identify performance obligations: Recognize distinct goods or services promised in the contract.

    • 3. Determine the transaction price: Establish the amount the entity expects to receive in exchange for transferring goods or ...

  • Answered by AI
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Name and introduction?
  • Q2. Latest news update and previous work ex?
Round 3 - Aptitude Test 

Report making on a certain topic

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare well, read all the recent news articles regarding fraud. good communication skills
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(8 Questions)

  • Q1. Tell me about Yourself
  • Q2. What are financial statement
  • Q3. Schedule 3 of companies act
  • Ans. 

    Schedule 3 of Companies Act is a list of disclosures that companies must make in their financial statements.

    • Schedule 3 outlines the minimum disclosures required for companies to comply with the Companies Act.

    • It includes information on fixed assets, investments, inventory, debtors, creditors, and more.

    • Companies must ensure that their financial statements include all the necessary disclosures as per Schedule 3.

    • Failure to...

  • Answered by AI
  • Q4. Golden rule of accounting
  • Ans. 

    The golden rule of accounting is to maintain a balance between assets, liabilities, and equity.

    • Assets = Liabilities + Equity

    • This equation must always be balanced in order to ensure accurate financial statements

    • Any changes to one side of the equation must be reflected on the other side

    • For example, if a company takes out a loan (liability), their assets will increase by the amount of the loan, but their equity will decre...

  • Answered by AI
  • Q5. GST Journal entry with credit purchase
  • Ans. 

    GST journal entry for credit purchase

    • Debit the purchase account

    • Credit the GST input account

    • Credit the supplier account

  • Answered by AI
  • Q6. What is internal audit
  • Q7. Who are the person who can do Internal audit
  • Ans. 

    Internal audit can be done by individuals who possess relevant skills and knowledge.

    • Individuals with accounting or finance background

    • Certified Internal Auditors (CIAs)

    • Individuals with experience in risk management and compliance

    • Professionals with knowledge of industry-specific regulations and standards

    • Individuals with strong analytical and communication skills

    • Examples: Accountants, Auditors, Risk Managers, Compliance O...

  • Answered by AI
  • Q8. Salary Expectation, what would you prefer

Interview Preparation Tips

Interview preparation tips for other job seekers - MS - Excel is must without this no one can be selected

EY Global Delivery Services ( EY GDS) Interview FAQs

How many rounds are there in EY Global Delivery Services ( EY GDS) CRM Consultant interview?
EY Global Delivery Services ( EY GDS) interview process usually has 1 rounds. The most common rounds in the EY Global Delivery Services ( EY GDS) interview process are Technical and One-on-one Round.
What are the top questions asked in EY Global Delivery Services ( EY GDS) CRM Consultant interview?

Some of the top questions asked at the EY Global Delivery Services ( EY GDS) CRM Consultant interview -

  1. Tell us about sales and service life cycle module explain m...read more
  2. What are the CRM modules using in dynam...read more
  3. Have done any ribbon workbench button crea...read more

Tell us how to improve this page.

Overall Interview Experience Rating

3.5/5

based on 2 interview experiences

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