Exl India Senior Executive Operations Interview Questions and Answers

Q1. Transportation Last mile operation
Ans. 
Last mile operation refers to the final stage of transportation where goods are delivered to the end customer.
• Last mile operation is crucial for customer satisfaction and retention.

• It involves the delivery of goods from the transportation hub to the customer's doorstep.

• Efficient last mile operations require real-time tracking, route optimization, and effective communication with customers.

• Examples of last mile delivery...read more
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Q1. Knowledge of courier
Ans. Good knowledge of courier both inbound and outbound, And also good cooperation to downline staff
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Q2. Manpower recruitment
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Q1. Personal backgrounds
Ans. I have one girl, and settled in coimbatore
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Q2. Educational qualification
Ans. I have completed my graduation in 1995 Bcom
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Q3. Communication skills
Ans. English, Tamil and Malayalam Read, write and speak
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Regarding shipment lost and TAT SLA

Q1. About yourself about your work experience and how you known about this opportunity and why you want to join herr
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Q1. Why you left previous Company?
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Q2. What is the last CTC and what do you expect?
Ans. 
I am currently earning a CTC of $150,000. I expect a competitive salary based on my experience and the responsibilities of the Senior Executive Operations role.
• My current CTC is $150,000

• I am looking for a competitive salary

• Salary expectations will be based on my experience and the responsibilities of the role
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Q3. Due to layoff company decide to remove my designation and me also
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Q4. My last CTC was 3 LPA , and expected more than this .
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Route planning of local and national route vehicles

Working in Online Power Pad Technology System for real time shipment management.

Q1. Advance Excel questions Like double vlookup, dates, left mid right related questions
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Q2. Mail writing related any topic
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Q1. Previous company salary
Ans. 
I am not comfortable disclosing my previous company salary.
• It is not appropriate to discuss previous salary as it may not be relevant to the current position

• Focus should be on the qualifications and experience that make me a strong candidate for this role

• Salary expectations for this position should be based on the responsibilities and market standards
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Q2. Salary expectation
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Q1. Experience is mandatory
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Q2. How to handle the strees
Ans. 
Handling stress involves prioritizing tasks, practicing self-care, seeking support, and maintaining a healthy work-life balance.
• Prioritize tasks to focus on what is most important and urgent

• Practice self-care activities such as exercise, meditation, or hobbies to reduce stress

• Seek support from colleagues, mentors, or a therapist to talk through challenges

• Maintain a healthy work-life balance by setting boundaries and ta
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Q1. How many years of experience in logistics
Ans. 
I have 10 years of experience in logistics.
• I have worked in various roles within the logistics industry for the past 10 years.

• My experience includes managing supply chain operations, transportation, and warehouse management.

• I have successfully implemented cost-saving strategies and improved efficiency in logistics processes.

• I have a strong understanding of inventory management and distribution networks.

• I have also led ...read more
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Q2. Which location to work
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Q3. How to handle the manpower
Ans. 
Manpower can be effectively handled by proper planning, training, communication, and motivation.
• Develop a comprehensive manpower plan based on workload and skill requirements

• Provide regular training and development opportunities to enhance skills and knowledge

• Maintain open and transparent communication channels to address any issues or concerns

• Motivate employees through recognition, rewards, and career advancement oppo
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Ground realities is totally different