Exl India Senior Executive Operations Interview Questions and Answers

HR round, Essay writing 5000 words in 20 minutes on given topic, Grammer Test, Then Ops Round, typing test.

Q1. Only personal information to check fluency in English, work experience, location
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Q1. How does revenue recognition work
Ans. 
Revenue recognition is the process of recording revenue in a company's financial statements when it is earned.
• Revenue is recognized when it is realized or realizable and earned, regardless of when cash is received.

• It involves determining the amount of revenue to record and when to record it.

• Different industries may have specific guidelines for revenue recognition, such as the percentage-of-completion method for constru...read more
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Q1. Self Introduction Experience Brief your last process Role of responsibility
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Q1. Experience and brief you last process
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Q1. Difference between empathy and sympathy Resolution and solutions Empathy and sympathy Ownership and accountability Last process role of responsibility etc
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Q1. Please brief about yourself?
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Q1. Can you please tell me something about your self !?
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Q2. Why do you want to work for a BPO
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Q3. Are you okay working on Rotational shifts and night shifts ?
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Q1. What do you know abouy customer service ?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after purchase.
• Customer service involves understanding the needs and expectations of customers

• It includes effective communication, problem-solving, and conflict resolution skills

• Providing timely and accurate information to customers is crucial

• Going above and beyond to exceed customer expectations can lead to customer loyalty an...read more
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Q1. How do you handle an upset customer
Ans. 
I listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up to ensure their satisfaction
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First round include a test consist of Arithmetic Reasoning and English

Q1. Interview is all about what you are mentioned in your resume and your project details what you are done in your college.
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Q2. 1. Tell me about your self 2. Technical questions (what are the technologies you mentioned in your resume) 3. Project details
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