Evolve Technologies Sr. INM Incident Management Lead Engineer Interview Questions and Answers

The stages of Major incident include identification, categorization, prioritization, diagnosis, resolution, and closure.

• Identification: Recognizing that a major incident has occurred.

• Categorization: Classifying the incident based on impact and urgency.

• Prioritization: Determining the order in which incidents will be addressed.

• Diagnosis: Investigating the root cause of the incident.

• Resolution: Implementing a solution to ...read more

I want to join LTIMindtree because of their reputation for excellence in Major Incident and Problem Management.

• LTIMindtree has a strong track record in Major Incident and Problem Management

• I am impressed by the company's commitment to continuous improvement and innovation

• I believe that my skills and experience align well with the opportunities at LTIMindtree

Backup is a copy of data stored separately for recovery, while rollback plan is a strategy to revert changes in case of issues.

• Backup is a duplicate copy of data stored separately from the original data to be used for recovery purposes.

• Rollback plan is a strategy or procedure put in place to revert changes made to a system or data in case of issues or errors.

• Backups are typically scheduled at regular intervals to ensur...read more

Types of problem management include reactive, proactive, and strategic.

• Reactive problem management involves addressing issues after they occur

• Proactive problem management focuses on preventing issues from happening

• Strategic problem management involves long-term planning and improvement

• Examples: Reactive - fixing a server outage, Proactive - implementing regular system updates, Strategic - developing a disaster recovery

Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.

• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more

Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.

• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root

Models of cloud refer to different types of cloud computing services and deployment models.

• Public cloud: Services are delivered over the internet and shared across multiple organizations (e.g. AWS, Azure)

• Private cloud: Services are maintained on a private network and dedicated to a single organization (e.g. VMware, OpenStack)

• Hybrid cloud: Combination of public and private cloud services to meet specific business needs ...read more

I use a variety of tools in my project including incident management software, communication tools, monitoring tools, and collaboration platforms.

• Incident management software (e.g. ServiceNow, Jira Service Desk)

• Communication tools (e.g. Slack, Microsoft Teams)

• Monitoring tools (e.g. Nagios, SolarWinds)

• Collaboration platforms (e.g. Confluence, SharePoint)

Incident management is the process of identifying, analyzing, and resolving incidents to minimize their impact on business operations.

• It involves creating a plan to respond to incidents

• It requires effective communication and collaboration among stakeholders

• It aims to restore normal operations as quickly as possible

• Examples include IT system failures, natural disasters, and security breaches

Problem management is the process of identifying, analyzing, and resolving underlying causes of incidents to prevent future occurrences.

• It involves investigating the root cause of incidents and finding a permanent solution

• It aims to minimize the impact of incidents on business operations

• It involves documenting known errors and workarounds

• It requires collaboration with other ITIL processes such as Incident Management an...read more

Managing shared resources requires clear communication, prioritization, and collaboration.

• Establish clear communication channels and protocols for sharing resources

• Prioritize incidents based on impact and urgency

• Collaborate with other teams to ensure resources are allocated effectively

• Monitor resource usage and adjust allocation as needed

• Document and analyze resource usage to identify areas for improvement