Evernorth Health Services Senior Business Analyst Interview Questions and Answers

Q1. Tell me about a time when you deep dived into an issue? What were the outcomes?
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Q2. Tell me about a time when you came up with a metric. What was the metric? How was it used to determine the business goals?
Ans. 
I developed a customer satisfaction metric to measure the success of a new product launch.
• Identified key factors influencing customer satisfaction

• Designed a survey to collect feedback on these factors

• Created a scoring system to quantify satisfaction levels

• Analyzed survey results to track changes over time

• Used metric to adjust marketing strategies and improve product offerings
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Q1. The distinct difference between BA and PO responsibilities?
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Business Analyst focuses on understanding business needs and requirements, while Product Owner focuses on prioritizing and managing the product backlog.
• BA analyzes business processes and systems to identify improvements, while PO prioritizes features based on business value.

• BA works closely with stakeholders to gather and document requirements, while PO collaborates with stakeholders to define and prioritize user stori...read more
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Q2. What is sprint refinement, and why & how to do it?
Ans. 
Sprint refinement is a meeting held by the Scrum team to review and adjust the product backlog items for upcoming sprints.
• Sprint refinement helps in ensuring that the product backlog items are well-defined, estimated, and ready for implementation in the upcoming sprints.

• During sprint refinement, the team discusses and clarifies the user stories, acceptance criteria, and dependencies of the backlog items.

• The team also e...read more
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Q1. No question available for now as waiting for client round.
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Q1. Give a brief about your previous experience
Ans. 
I have over 5 years of experience as a Senior Business Analyst in the IT industry.
• Led cross-functional teams to analyze business processes and identify areas for improvement

• Developed and implemented strategies to increase efficiency and reduce costs

• Created detailed reports and presentations for senior management

• Collaborated with stakeholders to gather requirements and ensure project success
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Q2. Explain your understanding of the JD
Ans. 
Understanding of the JD refers to comprehending the job description and requirements for the Senior Business Analyst role.
• Understanding the key responsibilities outlined in the job description

• Identifying the required skills and qualifications for the position

• Recognizing the goals and objectives of the role

• Aligning personal experience and expertise with the job requirements

• Ability to analyze business processes and syste
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Q1. What do you know about SDLC?
Ans. 
SDLC stands for Software Development Life Cycle, a process used by software development teams to design, develop, and test high-quality software.
• SDLC is a structured process that consists of several phases including planning, analysis, design, implementation, testing, and maintenance.

• Each phase has its own set of activities and deliverables that contribute to the overall success of the project.

• SDLC helps ensure that so...read more
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Q2. What is Product Management?
Ans. 
Product Management involves overseeing the development and marketing of a product throughout its lifecycle.
• Involves defining the product strategy and roadmap

• Collaborating with cross-functional teams such as engineering, design, and marketing

• Analyzing market trends and competition

• Gathering and prioritizing product requirements

• Ensuring the product meets customer needs and business goals
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Q1. Why do you want to work for cognizant?
Ans. 
I want to work for Cognizant because of its reputation for innovation, global presence, and opportunities for career growth.
• Cognizant is known for its innovative solutions and cutting-edge technology.

• I am impressed by Cognizant's global presence and diverse client base.

• I believe Cognizant offers great opportunities for career growth and professional development.
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Q2. Why have you applied for this role?
Ans. 
I have a strong background in business analysis and am excited about the opportunity to contribute to the strategic growth of the company.
• I have extensive experience in conducting market research and data analysis to identify business opportunities and improve processes.

• I am skilled in translating business requirements into technical solutions and collaborating with cross-functional teams to implement them.

• I am passion...read more
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Q1. Tell me about yourself
Ans. 
Experienced Senior Business Analyst with a background in data analysis and process improvement.
• Over 8 years of experience in analyzing business processes and identifying areas for improvement

• Skilled in data analysis and visualization tools such as Tableau and Excel

• Strong communication and presentation skills, able to effectively communicate findings to stakeholders

• Certified in Business Analysis (CBAP) and Lean Six Sigm...read more
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Logical reasoning and Psychological

Q1. About Stakeholder management and product development lifecycles
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Q1. Mostly discussion on expectation and salary
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Q1. What is Business requirements documents
Ans. 
Business requirements documents outline the needs and expectations of a project or system.
• Detailed description of the business problem or opportunity

• Functional and non-functional requirements

• Constraints and assumptions

• Acceptance criteria

• Use cases or user stories

• Example: A BRD for a new website might include requirements for user registration, login functionality, and payment processing.
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Q2. What is Traceability Matrix
Ans. 
Traceability Matrix is a document that links requirements to test cases to ensure all requirements are covered.
• It is used in software development to ensure all requirements are tested.

• It helps in tracking the progress of testing and ensures all requirements are met.

• It provides a way to trace back from test cases to requirements and vice versa.

• It helps in identifying any gaps or missing test cases for requirements.

• Examp...read more
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Pretty easy to answer

With 7-8 people random topic

Q1. Mixed depends on experience
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Q2. Can be related to your role
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Q1. One to one mostly how would you handle
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Q1. Basic introduction BA relivent-like Requirements gathering Stakeholders management BA Contribution Domain related etc
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Q2. SQL join HC Domain related questions
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Q1. Sernario based Technology bases SQL, BA tools and techniques etc.
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Q2. Use story Use case BA Documentation Scrum relivent experience
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Q1. Package discussion: My current package is 16lpa, I was expecting 22-24, but hr offer 10lap, due to I was existing employee two years ago, I told to her what is this, how can I join below then my expectatio...read more
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Easy question, 12th standard

Q1. Basic question, 12th standard
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Q1. General discussion
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