Ericsson Change Manager Interview Questions and Answers

Q1. How many years you worked in this field?
Ans. 
I have worked in the field of channel sales for 8 years.
• Started as a sales representative and gradually moved up to managerial positions

• Managed a team of sales representatives and successfully increased channel sales by 20%

• Implemented new strategies to improve channel partner relationships and drive revenue growth
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Q2. Im working in this field from 4 years
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Q1. How you executing your work in existing company ?
Ans. 
I execute my work in the existing company by setting clear goals, collaborating with cross-functional teams, and regularly tracking progress.
• Setting clear goals and objectives for the channel sales team

• Collaborating with marketing, product, and finance teams to align strategies

• Regularly tracking sales performance and adjusting strategies accordingly
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Q2. Im executing my work with my teamwork and continuesly followup them work
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Q1. How to manage vi mini store's ?
Ans. 
To manage vi mini stores, it is important to establish clear communication channels, provide training and support, monitor performance, and adapt strategies based on market trends.
• Establish clear communication channels with vi mini store owners to ensure effective collaboration and timely updates.

• Provide comprehensive training to store owners on product knowledge, sales techniques, and customer service.

• Offer ongoing su...read more
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Q2. What is the TNPS ?
Ans. 
TNPS stands for Transactional Net Promoter Score.
• TNPS is a customer satisfaction metric that measures the likelihood of a customer to recommend a product or service to others.

• It is based on a scale of 0-10, with 0 being the least likely to recommend and 10 being the most likely.

• TNPS is typically used for measuring customer satisfaction after a specific transaction or interaction, such as a purchase or customer service ...read more
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Q3. Vi have a kpis DID TNPS TOKEN is part of service
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Q4. Gross is the bussines build and store profit and employees salary earnd
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Q1. How will you stabilize a new hosting customer who is not satisfied with the service so far
Ans. 
To stabilize a new hosting customer who is not satisfied with the service, I would take the following steps:
• Listen to the customer's concerns and empathize with their frustrations

• Investigate the root cause of the dissatisfaction and identify any service gaps

• Communicate transparently with the customer, keeping them informed about the steps being taken to address their concerns

• Offer immediate solutions or workarounds to ...read more
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Q2. What is capacity management
Ans. 
Capacity management is the process of ensuring that an organization has the necessary resources to meet its current and future demands.
• Capacity management involves analyzing and forecasting resource requirements.

• It includes monitoring and optimizing resource utilization.

• Capacity management helps in identifying and addressing potential bottlenecks or constraints.

• Examples of resources managed in capacity management inclu...read more
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Q1. Tell me about ur self
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Q2. Budget, roi , telecom,
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Q1. Technology relates
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Q2. Sales related questions
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Q1. How to hire a distributor in market
Ans. 
To hire a distributor in a market, conduct thorough research, establish clear criteria, evaluate potential candidates, negotiate terms, and provide training and support.
• Conduct market research to identify potential distributors

• Establish clear criteria for selecting distributors based on factors like experience, reputation, and reach

• Evaluate potential candidates through interviews, references, and site visits

• Negotiate t...read more
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Q2. How team members you handling?
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All mathematical and logical & reasoning

On any topic, related to current research and what is going on

Q1. Interview complete regarding sales and distribution and calculation so on
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