EPAM Systems Service Delivery Manager Interview Questions and Answers

Q1. How do you manage the annual ratings?
Ans. 
Annual ratings are managed through a performance management system that includes goal setting, regular feedback, and performance evaluations.
• Set clear and measurable goals for each employee at the beginning of the year

• Provide regular feedback and coaching throughout the year to ensure employees are on track to meet their goals

• Conduct formal performance evaluations at the end of the year to assess employee performance a...read more
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Q2. How do you handle non performing team member?
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Q3. How do you handle major issues?
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Q4. How do u handle escalations?
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Q1. What is your experience with Cloud Technolgies? Any recent project which you had faced challenges?
Ans. 
I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.
• Managed migration of on-premise servers to AWS cloud for a large enterprise

• Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency

• Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls
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Q1. Interview with Reporting manager,General topics like understanding your current job roles and responsibilities
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Q1. It includes managerial round
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Q1. More on process related
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Q1. All about current role and matching criteria for interview post.
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Q1. How big my team and what was the type of daily challenges used handle
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Q2. Transitions and other areas on delivery and project
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Q1. Same questions as is in first round
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Q1. Current package and expectations
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1 hour contained 6 sections of lrdi varc etc

Q1. Give a brief introduction
Ans. 
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
• Managed a team of 20+ service delivery professionals

• Implemented process improvements resulting in 20% increase in client satisfaction

• Developed and maintained strong client relationships
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Q2. Why should we hire you?
Ans. 
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
• Extensive experience in service delivery management

• Strong leadership and communication skills

• Ability to drive process improvements and optimize resources

• Track record of meeting and exceeding KPIs and SLAs

• Example: Successfully implemented a new ticketing system that improved re
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Q1. Why TCS and not any other IT services
Ans. 
TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.
• TCS has a strong reputation for delivering innovative and reliable IT services

• TCS has a global presence with a large pool of skilled professionals

• TCS has a proven track record of successful project delivery for a wide range of clients
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Manager role related questions

Q1. Introduction and background
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Q2. Job responsibility on daily basis
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