Ensure Support Services Engineer- Customer Support Interview Questions and Answers

I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.

• Managed customer inquiries through phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Trained new team members on customer support processes

• Utilized CRM software to track customer interactions

• Implemented strategies to improve customer satisfaction ratings

Stay calm, listen actively, empathize, apologize if necessary, offer solutions, escalate if needed.

• Remain calm and composed

• Listen actively to understand the client's concerns

• Empathize with the client's situation

• Apologize if necessary, even if it's not your fault

• Offer solutions or alternatives to address the issue

• Escalate to a supervisor or higher authority if the situation requires it