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Ensure Support Services Engineer- Customer Support Interview Questions and Answers

Updated 25 Mar 2021

Ensure Support Services Engineer- Customer Support Interview Experiences

1 interview found

I applied via Referral and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They would ask about Hardware and software skill knowledge.
  • Q2. They hired only a tech background person
  • Q3. They had also asked about MS office-related knowledge.

Interview Preparation Tips

Interview preparation tips for other job seekers - You all knew about this company not big but ltd. company. But this has many customers and also provides client site job, not in the branch office.
Payscale for the fresher student does enough. Not upset us about salary and bonus. and one more best thing of here that they don't demand much good spoken person.
if I said overall It is fine for carrier startup.

Interview questions from similar companies

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. 1.Full form of ATM ?
  • Ans. 

    ATM stands for Automated Teller Machine.

    • ATM is an electronic banking outlet that allows customers to complete various financial transactions without the need for a human teller.

    • It provides services such as cash withdrawals, balance inquiries, fund transfers, and depositing checks or cash.

    • ATMs are available 24/7 and are widely used by individuals for convenient and quick access to their bank accounts.

    • Examples of ATM net

  • Answered by AI
  • Q2. 2. What is vsat ?
  • Ans. 

    VSAT stands for Very Small Aperture Terminal. It is a satellite communication system used for internet, voice, and video transmission.

    • VSAT uses small satellite dishes to transmit and receive data

    • It is commonly used in remote areas where traditional communication infrastructure is not available

    • VSAT can provide high-speed internet, voice, and video services

    • Examples of VSAT providers include HughesNet, Viasat, and Inmarsa

  • Answered by AI
Round 3 - Assignment 

Assembling and dis-assembling of desktop fault findings

Round 4 - HR 

(1 Question)

  • Q1. Tell me abouts yourself & past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - No comments it is very good platform for sharing past experience

Skills evaluated in this interview

I applied via Other and was interviewed before Mar 2017. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Self intro, simple attitude questions
  • Q2. General
  • Q3. Marksheet verification salary discussion computer knowledge goal/ambition growth

Interview Preparation Tips

Round: Resume Shortlist
Experience: fresher

General Tips: Advice you to wait and appear for direct wipro technology. Dont come via partners
Skills: Communication, Body Language, Decision Making Skills
Duration: 1-4 weeks

Interview Preparation Tips

Round: Group Discussion
Experience: Discussion has started . Each one on the table shared their views and opinions. In the end three names were called out and rest of them were asked to leave .
Tips: Just chillax and speak your mind
Duration: 20 minutes

Round: Test
Experience: Basic aptitude
Tips: Work out aptitude, logic and reasoning
Duration: 20 minutes
Total Questions: 30

Round: HR Interview
Experience: Open ended questions ...

Round: Technical + HR Interview
Experience: Plain and simple

College Name: Vignan

I applied via Naukri.com and was interviewed before May 2018. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions are related to your past working experience and the position that you applied for Microwave Transmission related questions: What is Microwave and types What is fadind and it's resolution steps D...
  • Q2. PDH-SDH related questions- Difference between PDH and sdh Frame structure of sdh High order and low order bytes and alarms related to bytes Alarms in sdh Ethernet over sdh What is GFP, ENCAPSULATION, VCAT,...
  • Q3. Generally your current work related questions Why you want to change your job What is your expectations from new job Where you seeing your self after 5 year's Current salary and expectations

Interview Preparation Tips

Round: HR Round
Experience: Related to offer they are giving and related cross questions

General Tips: I had been interviewed with Huawei in 2016 and total 2 rounds was there for me. Questions I already had shared, go through it.

I got my offer letter after 1 month after HR discussion but please follow up with HR team once you get call for your selection
Skills: Ethernet over SDH, SDH, Microwave, Technical Knowledge(ML, Microwave, Communication, Presentation Skills
Duration: 1-3 Months
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(1 Question)

  • Q1. First round was virtual and with client.
Round 2 - One-on-one 

(1 Question)

  • Q1. Second round was face to face with director

Interview Preparation Tips

Interview preparation tips for other job seekers - I was selected by the organisation however next day, HR called and communicated that you are not selected by the panel. Reason - internal politics. This is the first organisation in my career where I have seen hired people are selecting the candidate rather than HR. However, HR communicated that your ask is too high and client does not approve this. Stated if anyone on the floor will come to know your hike we have given, it will be tough for us to explain. Like seriously, such sensitive information is getting discussed on the floor.

Lastly, I would prefer to work on less but not in the mess. Specially, when you have seen so many cases of toxicity and uncomfortable work culture that impacts your life.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Details about candidate
  • Ans. Share about your self and about last work experience
  • Answered Anonymously
  • Q2. Why you looking for change
  • Ans. Looking for Better opportunity and grow
  • Answered Anonymously
  • Q3. What is job role in previous company
  • Ans. About your job role and experience how you do work in your company
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your best keep updated resume and reach on time
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. What is physical security?
  • Ans. 

    Physical security refers to measures taken to protect physical assets, resources, and personnel from unauthorized access, damage, or harm.

    • Includes physical barriers such as fences, locks, and security cameras

    • Involves access control systems like key cards or biometric scanners

    • May also include security guards or patrols to monitor and protect a physical space

    • Examples: installing security cameras in a retail store, using

  • Answered by AI
  • Q2. What are the barriers of physical security?
  • Ans. 

    Physical security barriers include fences, locks, access control systems, and surveillance cameras.

    • Fences can prevent unauthorized access to a property.

    • Locks on doors and windows can deter intruders.

    • Access control systems limit who can enter specific areas.

    • Surveillance cameras can monitor and record activities for security purposes.

  • Answered by AI
  • Q3. Types of camera
  • Ans. 

    There are various types of cameras including DSLR, mirrorless, point-and-shoot, action, and instant cameras.

    • DSLR cameras have interchangeable lenses and are popular among professional photographers.

    • Mirrorless cameras are compact and lightweight, with electronic viewfinders.

    • Point-and-shoot cameras are small and easy to use for everyday photography.

    • Action cameras are rugged and designed for capturing fast-paced activitie...

  • Answered by AI
  • Q4. What is ptz camera
  • Ans. 

    A PTZ camera is a type of security camera that can pan, tilt, and zoom to provide a wider range of coverage and flexibility in monitoring.

    • PTZ stands for pan, tilt, zoom

    • Can be controlled remotely to adjust viewing angle and zoom level

    • Used in surveillance systems for monitoring large areas

    • Examples: Hikvision PTZ camera, Axis PTZ camera

  • Answered by AI
  • Q5. What is dome camera
  • Ans. 

    A dome camera is a type of surveillance camera that is housed in a dome-shaped casing, providing a discreet and vandal-resistant design.

    • Dome cameras are commonly used for indoor and outdoor security surveillance.

    • They are often used in retail stores, banks, casinos, and homes.

    • Dome cameras can be fixed or PTZ (pan-tilt-zoom) for flexible monitoring.

    • The dome casing helps to protect the camera from tampering and vandalism.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - it was a great interview.

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Basic oops concept
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is your name?
  • Ans. 

    My name is John Smith.

    • Full name is John Smith

    • Common first and last name

    • No middle name

  • Answered by AI
  • Q2. Tell me about yourself
  • Ans. 

    I am a software engineer with 5 years of experience in developing web applications using Java, Spring, and Angular.

    • 5 years of experience in software development

    • Proficient in Java, Spring, and Angular

    • Strong problem-solving skills

    • Experience in developing web applications

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Ensure Support Services Interview FAQs

What are the top questions asked in Ensure Support Services Engineer- Customer Support interview?

Some of the top questions asked at the Ensure Support Services Engineer- Customer Support interview -

  1. They would ask about Hardware and software skill knowled...read more
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Ensure Support Services Engineer- Customer Support Salary
based on 81 salaries
₹1.4 L/yr - ₹3.6 L/yr
35% less than the average Engineer- Customer Support Salary in India
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Ensure Support Services Engineer- Customer Support Reviews and Ratings

based on 42 reviews

4.4/5

Rating in categories

4.3

Skill development

4.2

Work-life balance

4.1

Salary

4.2

Job security

4.2

Company culture

4.0

Promotions

4.3

Work satisfaction

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