Ekart Logistics Service Engineer Interview Questions and Answers

*My Name is Arjun Sharma
*I am recently 12th pass-outed student.
*I know that, What is the value of education for Our Nation & for our Globe.
*Our Prime Minister also Government already told that, ONE EARTH ONE FAMILY.
*My school life is very motivated & powerful.
*S.N Intermediate collage is the name of my school, which is located in District - Deoria, State-
Utter Pradesh.
*Now! I am preparing of Civil Service Examination for serve Our Nation.
*I have extreme PRESEVERENCE.
*I am motivated to study about the chapter-The Struggle For an Education. Written by-Brooker T Washington.
I can write with both hand.
*A better mindset for searching mistake and solve it as a light speed.
*I have extreme Self respect, Characterful, Endurance.
Thanking You

Group Discussion about preserving our Education System.

Q1. What is mean by amine
Ans. 
Amines are organic compounds that contain a basic nitrogen atom with a lone pair.
• Amines are derivatives of ammonia where one or more hydrogen atoms are replaced by organic groups.

• They can be primary, secondary, or tertiary depending on the number of organic groups attached to the nitrogen atom.

• Examples include methylamine (CH3NH2), dimethylamine ((CH3)2NH), and trimethylamine ((CH3)3N).
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Basic English language test

Q1. Basic Introduction
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Q2. Role and responsibility in previous organization
Ans. 
Handled customer inquiries, resolved issues, and provided product information in a timely and professional manner.
• Managed high volume of incoming calls and emails

• Assisted customers with placing orders and tracking shipments

• Resolved customer complaints and issues to ensure customer satisfaction

• Provided product knowledge and recommendations to customers

• Collaborated with other departments to address customer concerns
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Q1. What is your working experience in oyo hotels
Ans. Simple answer if u r working u say yes tells your working experience
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Q2. U r a married or unmarried
Ans. If u r married you say yes /
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Q3. What is your aim in our company
Ans. I became a manager in your company
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Q1. Key performance indicators ?
Ans. 
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

• KPIs should be regularly monitored and analyzed to identify areas for improvement

• KPIs can vary
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Q2. Key Responsibilities areas?
Ans. 
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues in a timely and effective manner

• Maintaining accurate records of customer interactions and transactions

• Collaborating with other departments to ensure customer needs are met

• Providing feedback to management on cus...read more
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Q3. What are you and your company expecting from me?
Ans. 
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
• Excellent customer service skills

• Strong problem-solving abilities

• Positive attitude

• Ability to handle difficult customers

• Effective communication skills

• Product knowledge

• Ability to work in a team

• Time management skills
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In Group discussion the topic is EV vechicles

Q1. 1.Tell me about yourself 2.About company
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Q1. How good are you in communication?
Ans. 
I am an excellent communicator with strong verbal and written skills.
• I have experience in handling customer inquiries and resolving issues effectively.

• I am able to convey information clearly and concisely to customers.

• I am skilled in active listening, empathy, and problem-solving.

• I am proficient in using various communication channels such as phone, email, and chat.

• I have received positive feedback from customers for m...read more
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Q2. How do you de escalate the situation
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