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EICE Technology Customer Support Administrator Interview Questions and Answers for Experienced

Updated 21 Oct 2024

EICE Technology Customer Support Administrator Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Desktop support experience
  • Ans. 

    I have 3 years of experience providing desktop support for various software and hardware issues.

    • Provided troubleshooting and technical support for desktop computers, laptops, printers, and other peripherals

    • Installed and configured software applications and operating systems

    • Performed hardware upgrades and repairs as needed

    • Assisted users with setting up email accounts and resolving connectivity issues

    • Documented support t...

  • Answered by AI
  • Q2. Printer support, Software troubleshooting

Top trending discussions

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Interview Tips & Stories
1w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
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Interview questions from similar companies

I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Why do you want to work with us
Round 3 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Ans. 

    I come from a close-knit family that values education, support, and open communication, shaping my character and work ethic.

    • Supportive Environment: My parents always encouraged my academic pursuits, leading me to excel in school and develop a love for learning.

    • Diverse Background: My family has roots in different cultures, which has taught me the importance of diversity and adaptability in various situations.

    • Strong Work...

  • Answered by AI
  • Q2. Why should we hire you?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't work here .... Managers only think about their benefit... Incentive is like a bait... How much ever you work, it's apparently never good enough to get incentive

Customer Support Administrator Interview Questions Asked at Other Companies for Experienced

Q1. Tell me about your desktop support experience.

Interview Questionnaire 

1 Question

  • Q1. Technical skills

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont hesitate to answer questions

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduce about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your words

Interview Questionnaire 

3 Questions

  • Q1. Why should i hire you
  • Q2. Hows your day
  • Ans. 

    My day was productive, filled with troubleshooting, learning, and assisting users with their technical issues.

    • Started the day by reviewing support tickets and prioritizing urgent issues.

    • Resolved a complex network connectivity problem for a client, which involved remote diagnostics.

    • Participated in a team meeting to discuss ongoing projects and share knowledge on recent software updates.

    • Spent time learning about a new to...

  • Answered by AI
  • Q3. What are your strenght and weekness

I applied via Job Portal and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Most common questions related to windows system.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was very good
Are these interview questions helpful?

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(10 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Ans. 

    I come from a close-knit family that values education, support, and open communication, shaping my character and work ethic.

    • Supportive Environment: My parents always encouraged my academic pursuits, leading me to excel in school and develop a love for learning.

    • Diverse Background: My family has roots in different cultures, which has taught me the importance of understanding and respecting diverse perspectives.

    • Strong Wor...

  • Answered by AI
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
  • Q9. Why do you think that you are fit for this job that you have applied for?
  • Ans. 

    I possess strong communication skills, a customer-centric approach, and relevant experience that make me an ideal fit for this role.

    • Excellent communication skills: I have experience in effectively conveying information and resolving issues, as demonstrated in my previous role at XYZ Company.

    • Customer-centric approach: I prioritize customer satisfaction and have consistently received positive feedback from clients for my...

  • Answered by AI
  • Q10. Would you be able to keep speaking to our customers just like you speak to your friends for long hours without getting tired?
  • Ans. 

    I thrive in customer interactions and can maintain energy and enthusiasm during long conversations.

    • I enjoy engaging with customers and find fulfillment in helping them resolve their issues.

    • In my previous role, I handled customer inquiries for over 8 hours a day, maintaining a positive attitude.

    • I practice active listening, which keeps me engaged and focused during long conversations.

    • I take short breaks when needed to re...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Personality Development
  • Communication Skills
  • Fluent English Speaking
  • Computer Basics
Interview preparation tips for other job seekers - After the 1st round of my interview, I had to wait for a long time before getting to know the outcome of my 1st round. It was almost the entire day that I sat at the reception skipping lunch just waiting for what`s next. 1st round was at 9am & I was responded with the next move at around 4pm,which kind of sounds like a long time but the thing to be noted is that not everybody held onto with me for their response...Rather we were just 3 members out of 8 who were patient enough to hold onto & we all 3 got selected at the end of the day.

So, my suggestion is that some good companies might check on your patience levels by making you wait for long hours at the interview itself but don`t run away saying that it`s taking too long.. Be cool & patient so that the popular saying "Patience Pays" would come to pass in your job hunt.

I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What do you do and what you do
  • Q2. How to deal with angry customer
Round 3 - HR 

(2 Questions)

  • Q1. What is your name and why do you want to join
  • Q2. What are qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - Not good worst company they only for work but when come about the payment they are fraud they give less they tell something else give something else I suggest not to do work here

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about ur self
Round 2 - HR 

(1 Question)

  • Q1. Self introduction and education details

Interview Preparation Tips

Interview preparation tips for other job seekers - good knowledge of customer service and handling customer

EICE Technology Interview FAQs

How many rounds are there in EICE Technology Customer Support Administrator interview for experienced candidates?
EICE Technology interview process for experienced candidates usually has 1 rounds. The most common rounds in the EICE Technology interview process for experienced candidates are Technical.
What are the top questions asked in EICE Technology Customer Support Administrator interview for experienced candidates?

Some of the top questions asked at the EICE Technology Customer Support Administrator interview for experienced candidates -

  1. Desktop support experie...read more
  2. Printer support, Software troubleshoot...read more

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Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Easy 100%

Duration

Less than 2 weeks 100%
View more

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