Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by eClerx Team. If you also belong to the team, you can get access from here

eClerx Verified Tick

Compare button icon Compare button icon Compare
3.3

based on 5k Reviews

Play video Play video Video summary

Filter interviews by

eClerx Customer Service Interview Questions and Answers

Updated 12 Apr 2024

eClerx Customer Service Interview Experiences

1 interview found

Customer Service Interview Questions & Answers

user image Simran Kumari

posted on 12 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Apr 2023.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to leave previous company? Do you have knowledge about troubleshooting? What is bpo?
    • Add your answer
Round 2 - Assignment 

Typing
Essay writing
Grammer test

Round 3 - One-on-one 

(2 Questions)

  • Q1. Discussion about work.
    • Add your answer
  • Q2. Manager will explain work process in final round
    • Add your answer

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 15 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me your self intro
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a passion for helping customers resolve their issues and providing excellent service.

    • I have over 5 years of experience in customer service roles, including handling inquiries, complaints, and escalations.

    • I am skilled in active listening, problem-solving, and conflict resolution.

    • I strive to create positive customer experiences by going above and beyond to meet

    • Answered by AI
    Add your answer
  • Q2. Where are you from
  • Ans. 

    I am from New York City, known for its diverse culture and iconic landmarks.

    • Born and raised in the bustling city of New York

    • Grew up surrounded by a mix of cultures and traditions

    • Familiar with famous landmarks like the Statue of Liberty and Central Park

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me your self intro
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in active listening and problem-solving

    • I have a track record of exceeding customer satisfaction goals

    • I am proficient in using CRM software to manage customer interactions

    • Answered by AI
    Add your answer
  • Q2. Which languages know
    • Add your answer
  • Q3. Are you comfortable in night shifts
  • Ans. 

    Yes, I am comfortable with night shifts as I have prior experience working in such shifts.

    • I have previous experience working night shifts in my previous job.

    • I am a night owl and feel more productive during night hours.

    • I am willing to adjust my schedule to accommodate night shifts.

    • I understand the importance of providing customer support round the clock.

    • I am aware of the challenges of working night shifts and am prepare

    • Answered by AI
    Add your answer

Customer Service Associate Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 30 Jan 2025

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

Self introduction
Next assessment if select in first round

Round 2 - Assignment 

Versant round..consists of voice test, typing, mail writing

Round 3 - One-on-one 

(1 Question)

  • Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
    • Add your answer

Customer Support Executive Interview Questions & Answers

LTIMindtree user image Anonymous

posted on 29 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was a versant round from Pearson.

Round 2 - One-on-one 

(1 Question)

  • Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Basic salary expectations
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for Versant as this is the entry point for it.

Customer Service Associate Interview Questions & Answers

NTT Data user image Anonymous

posted on 5 Aug 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

    • Answered by AI
    Add your answer
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you

Customer Care Executive Interview Questions & Answers

Mphasis user image Anonymous

posted on 6 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About marketing
    • Add your answer
  • Q2. About credit and debit card
    • Add your answer

Customer Support Executive Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction, Related field Knowledge
    • Add your answer

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 11 Jan 2025

Interview experience
3
Average
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide a standard introduction of yourself?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Did you have your exams in the next six months?
    • Add your answer

Customer Service Executive Interview Questions & Answers

Sutherland Global Services user image bhagya sri

posted on 7 Jan 2025

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
    • Add your answer
  • Q2. Tell me something about yourself
    • Add your answer
  • Q3. Tell me about your college days
    • Add your answer
  • Q4. Tell me about ur best friend
    • Add your answer
Round 2 - Aptitude Test 

Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Service Executive interview:
  • coomunication for confidence
  • prepare about your college days
  • learn about your best friend
Interview preparation tips for other job seekers - please be confident while you go for an interview please don't carry your resumes and documents in hand i have seen people keeping their resumes folded in thier barely without even having a stick file please keep it in file please its your document that present about your self i dont know how many people will see this but your first impression is last impression be confident communicate properly fluently before you go for an interview research about the hiring company and vacancy this is for gentle men when you go for any voice or non voice interviews please wear formal shoes they wont allow they will reject on the spot try to wear lite professional shirt and trouser i have seen in todays sutherland interview all the best

Customer Support Executive Interview Questions & Answers

LTIMindtree user image Anonymous

posted on 12 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Mannerism , How we speak
    • Add your answer
More about working at eClerx

eClerx Interview FAQs

How many rounds are there in eClerx Customer Service interview?
eClerx interview process usually has 3 rounds. The most common rounds in the eClerx interview process are HR, Assignment and One-on-one Round.
How to prepare for eClerx Customer Service interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at eClerx. The most common topics and skills that interviewers at eClerx expect are Customer Service, Chat Process, Chat Support, Communication Skills and Customer Satisfaction.

Tell us how to improve this page.

eClerx Interviews By Designations

Interview Questions for Popular Designations

eClerx Customer Service Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Accenture Interview Questions
3.8
 • 8.1k Interviews
Infosys Interview Questions
3.6
 • 7.5k Interviews
Cognizant Interview Questions
3.8
 • 5.6k Interviews
Capgemini Interview Questions
3.7
 • 4.7k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
Genpact Interview Questions
3.8
 • 3.1k Interviews
LTIMindtree Interview Questions
3.8
 • 2.9k Interviews
IBM Interview Questions
4.0
 • 2.3k Interviews
View all

Fast track your campus placements

Lovely Professional University (LPU) Placement Questions
2 Interviews
Centre for Development of Advanced Computing (CDAC) Placement Questions
1 Interview
Jaipuria Institute of Management (JIMS) Placement Questions
1 Interview
Veermata Jijabai Technological Institute (VJTI), Mumbai Placement Questions
1 Interview
Chitkara Collge of Pharmacy, Rajpura Placement Questions
1 Interview
Indira College of Engineering & Management, Pune Placement Questions
1 Interview
Prestige Institute of Management and Research, Indore Placement Questions
1 Interview
View all
eClerx Salaries in India
Senior Analyst
5.5k salaries
unlock blur

₹2 L/yr - ₹8 L/yr

Financial Analyst
4.1k salaries
unlock blur

₹1.1 L/yr - ₹6.5 L/yr

Analyst
4.1k salaries
unlock blur

₹1 L/yr - ₹4.2 L/yr

Associate Process Manager
2.7k salaries
unlock blur

₹3.8 L/yr - ₹13 L/yr

Processing Manager
1.7k salaries
unlock blur

₹6 L/yr - ₹20 L/yr

Explore more salaries
Compare eClerx with

Genpact

3.8
Compare

WNS

3.4
Compare

TCS

3.7
Compare

Infosys

3.6
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview