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Ebix Smartclass Educational Services Technical Support Engineer Interview Questions, Process, and Tips

Updated 31 Dec 2020

Ebix Smartclass Educational Services Technical Support Engineer Interview Experiences

1 interview found

I applied via Campus Placement and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. How to fix Beep sound?
  • Ans. 

    Beep sound can be fixed by identifying the source of the beep and troubleshooting accordingly.

    • Check for any error messages or codes associated with the beep sound

    • Identify the hardware or software component causing the beep

    • Refer to the device's manual or online resources for troubleshooting steps

    • Try resetting the device or updating drivers/firmware

    • If the issue persists, contact technical support for further assistance

  • Answered by AI
  • Q2. After power on the system if power is not going to the back panel, then how we can fix it?
  • Ans. 

    Check power supply, cables, and connections. Reset BIOS settings. Replace faulty hardware if necessary.

    • Check power supply unit for any issues

    • Ensure all cables are properly connected

    • Reset BIOS settings to default

    • Check for any faulty hardware and replace if necessary

  • Answered by AI
  • Q3. What is the meaning of BSOD & how to fix?
  • Ans. 

    BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a system error occurs.

    • BSOD is caused by hardware or software issues

    • To fix BSOD, try restarting the computer or running a system diagnostic

    • Update drivers and software to prevent future BSODs

    • Examples of BSOD errors include IRQL_NOT_LESS_OR_EQUAL and MEMORY_MANAGEMENT

  • Answered by AI
  • Q4. How we can create clone image at HDD with in a short time?
  • Ans. 

    Creating a clone image at HDD can be done quickly using disk cloning software.

    • Use disk cloning software like Clonezilla or Acronis True Image

    • Connect the source and target hard drives to the same computer

    • Select the source drive and target drive in the cloning software

    • Start the cloning process and wait for it to complete

    • The time taken for cloning depends on the size of the source drive and the speed of the computer

  • Answered by AI
  • Q5. What is ADDS?
  • Ans. 

    ADDS stands for Active Directory Domain Services, a Microsoft service that manages network resources and user permissions.

    • ADDS is used to manage user and computer accounts, group policies, and security settings in a Windows domain.

    • It allows for centralized authentication and authorization for network resources.

    • ADDS is a key component in Microsoft's identity and access management solutions.

    • Examples of resources managed ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just think in a simple way & describe, don't drag any answer to long.
Try to submit the answer in a short time.

Skills evaluated in this interview

Interview questions from similar companies

I applied via Job lever and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Easy leetcode code 2 questions , HTML5 css javascript simple screen design

Round 2 - One-on-one 

(1 Question)

  • Q1. Oop, Simple coding javascript, react basic, sql basic

Interview Preparation Tips

Interview preparation tips for other job seekers - Take it easy and go with confidence which matters most

I applied via LinkedIn and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. DS and algorithm questions
Round 2 - Technical 

(1 Question)

  • Q1. IOS /Skillset questions some tricky questions
Round 3 - HR 

(1 Question)

  • Q1. Personality and Compensation discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Study fundamentals of your profile/domain

I applied via LinkedIn and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Difference between var, let, const.
  • Ans. 

    var, let, and const are all used to declare variables in JavaScript, but they have different scoping rules and behaviors.

    • var has function scope and can be redeclared and reassigned

    • let has block scope and can be reassigned but not redeclared

    • const has block scope and cannot be reassigned or redeclared

    • Use const for values that won't change, let for values that will, and avoid var

  • Answered by AI
  • Q2. Explain CSS box model. Do padding and margin apply to inline elements?
  • Ans. 

    CSS box model defines the layout of elements on a webpage. Padding and margin can apply to block-level elements but not to inline elements.

    • CSS box model consists of content, padding, border, and margin around an element.

    • Padding adds space inside the border of an element.

    • Margin adds space outside the border of an element.

    • Padding and margin can apply to block-level elements like <div> but not to inline elements lik

  • Answered by AI
  • Q3. Difference between arrow functions and regular ones.
  • Ans. 

    Arrow functions are shorter syntax for writing function expressions.

    • Arrow functions do not have their own 'this' keyword.

    • Arrow functions cannot be used as constructors.

    • Arrow functions do not have the 'arguments' object.

    • Arrow functions are more concise and easier to read.

    • Regular functions are better for methods and constructors.

  • Answered by AI
  • Q4. How does JavaScript asynchronous model work
  • Ans. 

    JavaScript asynchronous model allows non-blocking code execution by using callbacks and promises.

    • JavaScript uses an event loop to handle asynchronous operations.

    • Callbacks are functions passed as arguments to other functions and executed when the operation is complete.

    • Promises are objects that represent the eventual completion or failure of an asynchronous operation.

    • Async/await is a newer syntax that allows writing asyn...

  • Answered by AI
Round 2 - Technical 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be thorough in HTML DOM traversal concepts, CSS box model and vanilla Javascript fundamentals like closure,

Skills evaluated in this interview

I was interviewed before Sep 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 120 minutes
Round difficulty - Easy

It was a mix of mathematical aptitude, logical ability, and puzzles along with 2 programming questions of easy and medium level. Time was enough and no sectional time was present. 1-2 MCQs on SQL were also present.

This round was immediately followed by an SHL aptitude test which was basically a quick limited time check of your verbal ability and math because many questions were to be done in 1 hour.

  • Q1. 

    Boolean Matrix Transformation Challenge

    Given a 2-dimensional boolean matrix mat of size N x M, your task is to modify the matrix such that if any element is 1, set its entire row and column to 1. Specifi...

  • Ans. 

    Modify a boolean matrix such that if any element is 1, set its entire row and column to 1.

    • Iterate through the matrix and mark rows and columns to be modified

    • Use additional arrays to keep track of rows and columns to be modified

    • Update the matrix in-place based on the marked rows and columns

  • Answered by AI
Round 2 - Video Call 

Round duration - 60 minutes
Round difficulty - Easy

It was an online video interview round on HackerEarth with simultaneous code option. It was mostly justifying your resume in the first 15 minutes. After that OOPS was majorly asked. Basics of programming including questions on STL were asked. A class which required inheritance was asked by the interviewer to write. I was helped by the interviewer if i got stuck somewhere, Some questions on implementation of hashmaps and priority queues were also asked. A puzzle was asked which luckily struct to me at that moment.

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from Dronacharya College of Engineering. I applied for the job as Software Engineer in DelhiEligibility criteria7 CGPAToppr interview preparation:Topics to prepare for the interview - DBMS, OOPS, Data structures, Dynamic Programming, Graphs, Algorithms, Sorting searching, Compiler designTime required to prepare for the interview - 4 monthsInterview preparation tips for other job seekers

Tip 1 : Never give up
Tip 2 : When u start a topic, don't move on to next topic before you are 100% confident in previous topic
Tip 3 : Try to give maximum time on basics of a topic especially OOPS
Tip 4 - Practice Atleast 250 Questions
Tip 5 - Ex- Do atleast 2 projects

Application resume tips for other job seekers

Tip 1 : Write only those things in resume in which you are 100% confident
Tip 2 : Write maximum projects you have and be ready to explain them thoroughly
Tip 3 : Don't make any silly spelling mistakes on resume

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Basics of js and react
  • Q2. What are closures and give an example
  • Ans. 

    Closures are functions that have access to variables from their outer scope even after the outer function has finished executing.

    • Closures are created when a function is defined within another function and has access to the outer function's variables.

    • They can access variables from the outer function even after the outer function has returned.

    • Closures are commonly used in event handlers and callbacks in JavaScript.

  • Answered by AI
  • Q3. What is event loop and features of es5
  • Ans. 

    Event loop is a mechanism that allows JavaScript to perform non-blocking operations by handling asynchronous events.

    • Event loop is responsible for executing code, collecting and processing events, and executing queued sub-tasks.

    • ES5 features include strict mode, JSON object, Array methods like forEach, map, filter, and reduce, and Object.create method.

    • ES5 also introduced new methods for manipulating strings, such as trim

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. General management round and past experience

Skills evaluated in this interview

I was interviewed in Jan 2021.

Round 1 - Coding Test 

(1 Question)

Round duration - 70 minutes
Round difficulty - Easy

We're provided with 60 minutes.
We're provided with desktop as it was online test.

  • Q1. 

    Leap Year Checker

    Determine if a given year, represented as an integer 'N', is a leap year.

    A leap year is defined as a year with 366 days, unlike a normal year which has 365 days.

    Input:

    The initial i...
  • Ans. 

    The task is to determine if a given year is a leap year or not.

    • Check if the year is divisible by 4, if yes then proceed to next step

    • If the year is divisible by 100, then it should also be divisible by 400 to be a leap year

    • If the year satisfies both conditions, output 'Yes', else output 'No'

  • Answered by AI
Round 2 - Face to Face 

Round duration - 25 minutes
Round difficulty - Easy

They basically ask questions related to operating system

Round 3 - HR 

Round duration - 15 minutes
Round difficulty - Easy

There were 2 interviewers who talked to me and ask different questions regarding my company, my experience in college etc.
It was kind of chit chat but basically they were testing my conversation skills.

Interview Preparation Tips

Professional and academic backgroundI applied for the job as Software Engineer in GurgaonEligibility criteriaNo crieteriaCuemath interview preparation:Topics to prepare for the interview - Dtaa structure, Algorithm, Java , Operating System, C++Time required to prepare for the interview - 3 monthsInterview preparation tips for other job seekers

Tip 1 : Try to give mock interview as much as you can
Tip 2 : Good with technical skills

Application resume tips for other job seekers

Tip 1 : Mention good projects
Tip 2 : Any internship will be add-on

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Coding test around front end using react

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Basic aptitude questions

Round 2 - Coding Test 

Linked list, array, tree and graph questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well aptitude and coding
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Concepts of node and Js
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  1. How we can create clone image at HDD with in a short ti...read more
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