DXC Technology Senior Assistant Help Desk Technician Interview Questions, Process, and Tips

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Q1. Basics about Computers such as ip address, Task manager, Device Manager, Ram & Rom and some scenario based questions related to service desk / tech support
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Q2. 1. What are the different types of ip address 2. What is Static and Dynamic IP address 3. What is incident management
Ans. 
This question covers IP address types, static and dynamic IP addresses, and incident management.
• Different types of IP addresses include IPv4 and IPv6

• Static IP addresses are manually assigned and do not change, while dynamic IP addresses are assigned by a DHCP server and can change

• Incident management is the process of identifying, analyzing, and resolving IT incidents to minimize their impact on business operations
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Q1. Basic of computer
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Q1. Salary related queries
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Q1. No question introduction testing communication and behaviour
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Have to talk for 2 min in any of the given topics example Tel about your role model ,what pandemic tought u etc

Q1. How to change clock time
Ans. 
To change clock time, go to settings and select date and time. Adjust the time as needed.
• Open settings

• Select date and time

• Adjust time as needed

• Save changes
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Q2. How to find ip address of the website
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To find the IP address of a website, use the command prompt or a website like WhatIsMyIPAddress.com.
• Open the command prompt and type 'ping website.com' to get the IP address

• Use a website like WhatIsMyIPAddress.com to find the IP address

• IP addresses can change, so it's important to check periodically
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Q3. And genral technical interview questions
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Tell me about yourself.
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It was to check communications

Q1. BSOD Troubleshooting
Ans. 
BSOD troubleshooting involves identifying the cause of the error and taking appropriate action.
• Check for recently installed hardware or software

• Run a virus scan

• Check for driver updates

• Check for overheating

• Use system restore

• Check hardware components

• Analyze dump files

• Reinstall operating system if necessary
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Q2. VPN Troubleshooting, Outlook shared mailbox and Distribution List,
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Q3. Active Directory defination
Ans. 
Active Directory is a directory service that stores information about objects on a network.
• It is used to manage users, computers, and other network resources

• It provides authentication and authorization services

• It uses a hierarchical structure to organize objects

• It can be accessed and managed through the Active Directory Users and Computers console

• Examples of objects stored in Active Directory include user accounts, gro
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Q4. Ethernet and internet
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Q5. Router and switches difference
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Routers connect different networks while switches connect devices within a network.
• Routers operate at the network layer of the OSI model while switches operate at the data link layer.

• Routers use routing tables to determine the best path for data to travel between networks while switches use MAC addresses to direct data within a network.

• Routers can connect networks with different protocols while switches cannot.

• Examples...read more
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Q6. IP address and DNS meaning
Ans. 
IP address is a unique identifier assigned to devices on a network. DNS translates domain names to IP addresses.
• IP address stands for Internet Protocol address and is a numerical label assigned to each device connected to a network

• DNS stands for Domain Name System and is responsible for translating domain names into IP addresses

• IP addresses are necessary for devices to communicate with each other on a network

• DNS helps ...read more
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