DXC Technology Senior Assistant Help Desk Technician Interview Questions and Answers

It was to check communications

Q1. BSOD Troubleshooting
Ans. 
BSOD troubleshooting involves identifying the cause of the error and taking appropriate action.
• Check for recently installed hardware or software

• Run a virus scan

• Check for driver updates

• Check for overheating

• Use system restore

• Check hardware components

• Analyze dump files

• Reinstall operating system if necessary
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Q2. VPN Troubleshooting, Outlook shared mailbox and Distribution List,
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Q3. Active Directory defination
Ans. 
Active Directory is a directory service that stores information about objects on a network.
• It is used to manage users, computers, and other network resources

• It provides authentication and authorization services

• It uses a hierarchical structure to organize objects

• It can be accessed and managed through the Active Directory Users and Computers console

• Examples of objects stored in Active Directory include user accounts, gro...read more
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Q4. Ethernet and internet
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Q5. Router and switches difference
Ans. 
Routers connect different networks while switches connect devices within a network.
• Routers operate at the network layer of the OSI model while switches operate at the data link layer.

• Routers use routing tables to determine the best path for data to travel between networks while switches use MAC addresses to direct data within a network.

• Routers can connect networks with different protocols while switches cannot.

• Examples...read more
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Q6. IP address and DNS meaning
Ans. 
IP address is a unique identifier assigned to devices on a network. DNS translates domain names to IP addresses.
• IP address stands for Internet Protocol address and is a numerical label assigned to each device connected to a network

• DNS stands for Domain Name System and is responsible for translating domain names into IP addresses

• IP addresses are necessary for devices to communicate with each other on a network

• DNS helps ...read more
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Q1. Talk about any topic for 2 mins
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Q1. Technical questions about outlook, VPN, Lan issues
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Q1. Salary discussion and about the docs to be submitted
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Q2. Salary expectations and about the documenta to submit
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They will give you a random topic and you have to speak about it

Q1. What is an IP address.?
Ans. 
An IP address is a unique numerical identifier assigned to every device connected to the internet.
• IP stands for Internet Protocol

• It consists of four sets of numbers separated by dots

• Each set can range from 0 to 255

• Example: 192.168.1.1 is an IP address

• It allows devices to communicate with each other over the internet
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Q2. How to sync your device?
Ans. 
Syncing a device involves connecting it to a computer or cloud service to transfer data and updates.
• Connect the device to a computer or cloud service

• Select the option to sync data or updates

• Wait for the process to complete

• Ensure the device is properly connected and has enough storage space

• Examples: syncing an iPhone with iTunes, syncing a Fitbit with the Fitbit app
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First round was aptitude test it includes logical reasoning, general English based questions too once you pass this round and it will be taking to another test that is asynchronous video test there will be few questions we have to answer it by recording the video

Q1. The second round for me was HR as usual they asked me all the basic questions like introduce yourself and why we should hire you a common interview questions
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