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DSK Toyota Senior Service Advisor Interview Questions and Answers
DSK Toyota Senior Service Advisor Interview Experiences
1 interview found
Anonymous
I applied via Referral and was interviewed in May 2018. There were 4 interview rounds.
Interview Preparation Tips
Skills: Communication, Body Language, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
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Interview questions from similar companies
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. How would you calm down a angry customer ?
- Ans.
I would listen to their concerns, empathize with their situation, apologize for any inconvenience, and offer a solution to address their issue.
Listen actively to the customer's concerns without interrupting
Empathize with the customer by acknowledging their feelings and frustrations
Apologize sincerely for any inconvenience or misunderstanding
Offer a solution to address the customer's issue and ensure their satisfaction
R...
- Q2. What all actions will you take to get delight a customer?
- Ans.
To delight a customer, I will actively listen to their concerns, provide personalized solutions, follow up on their experience, and go above and beyond to exceed their expectations.
Actively listen to the customer's concerns and empathize with their situation
Provide personalized solutions tailored to the customer's needs and preferences
Follow up with the customer after the service to ensure satisfaction and address any ...
Dar Imtiyaz
Selected
I was interviewed before Jan 2024.
(5 Questions)
- Q1. Two stroke and four stroke engine difference
- Q2. Air fuel ratio of diesel engine
- Q3. Alternator founctions in a car
- Q4. Founction of an alternator in a car
- Q5. How differential works
(2 Questions)
- Q1. Iteration customer handling
- Ans. Sir sorry sir any problem I will handle sir
- Q2. Service estimate for vehicle
- Ans.
Service estimate for vehicle includes labor, parts, and any additional services needed.
Service estimate should be based on the specific make and model of the vehicle
Labor costs depend on the complexity of the service required
Parts costs vary depending on the quality and brand of parts needed
Additional services such as fluid changes or tire rotations may also be included in the estimate
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. Compression ratio of diesel engine
- Ans.
Compression ratio of a diesel engine is the ratio of the volume of the combustion chamber when the piston is at the bottom of its stroke to the volume when the piston is at the top of its stroke.
Compression ratio is typically higher in diesel engines compared to gasoline engines, ranging from 14:1 to 25:1.
Higher compression ratios in diesel engines lead to better fuel efficiency and power output.
Compression ratio is an...
I applied via AmbitionBox and was interviewed in Mar 2022. There were 2 interview rounds.
What is the next day paln to achive more and more bikes to come in our workshop.
How to complete the our workshop assignment and good service provide the customers ....
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. How to increase in your workshop revenue?
- Ans.
To increase workshop revenue, focus on upselling, improving customer experience, and marketing.
Train service advisors to upsell additional services and products
Offer promotions and discounts to attract new customers
Improve customer experience by providing excellent service and communication
Invest in marketing to increase visibility and attract more business
Implement a loyalty program to encourage repeat business
- Q2. How to manage in your customer and owners?
- Ans.
Managing customer and owner relationships is crucial for a Service Advisor.
Listen actively to their concerns and needs
Communicate clearly and honestly
Provide timely updates and follow-ups
Offer solutions and options
Build trust and rapport
Handle complaints and conflicts professionally
Show appreciation and gratitude
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. How would you calm down a angry customer ?
- Ans.
I would listen to their concerns, empathize with their situation, apologize for any inconvenience, and offer a solution to address their issue.
Listen actively to the customer's concerns without interrupting
Empathize with the customer by acknowledging their feelings and frustrations
Apologize sincerely for any inconvenience or misunderstanding
Offer a solution to address the customer's issue and ensure their satisfaction
R...
- Q2. What all actions will you take to get delight a customer?
- Ans.
To delight a customer, I will actively listen to their concerns, provide personalized solutions, follow up on their experience, and go above and beyond to exceed their expectations.
Actively listen to the customer's concerns and empathize with their situation
Provide personalized solutions tailored to the customer's needs and preferences
Follow up with the customer after the service to ensure satisfaction and address any ...
I applied via Walk-in and was interviewed in Jul 2023. There were 3 interview rounds.
(3 Questions)
- Q1. About skills, package of employees
- Ans.
Team management Data analysis Customer relationship management Technical support
- Q2. How many years experience in service
- Q3. What's about your family, and education
- Ans.
My father has a Loundry shop, and mother is a dhobhi, I have one sibling brother he completed his graduation and prepare for bank exams
(2 Questions)
- Q1. Techinical development
- Q2. Salary about to talk with hr
Interview Preparation Tips
(2 Questions)
- Q1. Iteration customer handling
- Ans. Sir sorry sir any problem I will handle sir
- Q2. Service estimate for vehicle
- Ans.
Service estimate for vehicle includes labor, parts, and any additional services needed.
Service estimate should be based on the specific make and model of the vehicle
Labor costs depend on the complexity of the service required
Parts costs vary depending on the quality and brand of parts needed
Additional services such as fluid changes or tire rotations may also be included in the estimate
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DSK Toyota Senior Service Advisor Reviews and Ratings
based on 2 reviews
Rating in categories
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Service Advisor
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salaries
| ₹1.2 L/yr - ₹2 L/yr |
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| ₹0.2 L/yr - ₹0.2 L/yr |
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salaries
| ₹2.2 L/yr - ₹2.3 L/yr |
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