DJT RETAILERS Interview Questions and Answers

Sales is the process of persuading a potential customer to buy a product or service.

• Sales involves identifying potential customers and their needs

• It requires effective communication and negotiation skills

• Salespeople must be knowledgeable about the product or service they are selling

• Sales can be done through various channels such as face-to-face, phone, email, or online

• Examples of sales include selling cars, insurance,

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves listening to and understanding the needs of the customer

• It includes providing helpful and accurate information about products or services

• It also involves resolving any issues or complaints the customer may have

• Examples of good customer service include prompt responses, personalized attenti...read more

Handling critical situations requires quick thinking, clear communication, and a calm demeanor.

• Assess the situation and prioritize actions

• Communicate clearly and effectively with all parties involved

• Remain calm and focused

• Take decisive action while considering potential consequences

• Seek assistance or advice from colleagues or superiors if necessary

I prioritize the problems based on urgency and importance, and then allocate time and resources accordingly.

• Assess the urgency and importance of each problem

• Create a plan of action for each problem

• Allocate time and resources based on the plan

• Regularly reassess and adjust the plan as needed

• Example: If one problem is a deadline that cannot be missed and the other is a minor issue, prioritize the deadline and allocate mor