Deltatech Gaming Customer Retention Executive Interview Questions and Answers

Q1. Self introduction
Add your answer
Q2. What do you know about this company
Add your answer

Q1. Gameing process
Add your answer

Q1. About your background verification
Add your answer

Written assessment based on the job role

Q1. Regular job related basic real time situation based questions.
Add your answer

Q1. Regular hr based questions
Add your answer

Excellent quality of questions were asked

Q1. How to deal with a frustrating customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Stay calm and composed to avoid escalating the situation.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their feelings.

• Offer solutions or alternatives to address the customer's issue.

• Seek help from a supervisor or colleague if needed to resolve the situation effectively.
Answered by AI
Add your answer
Q2. Why would a customer gets frustrated?
Ans. 
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
• Long wait times for assistance or resolution

• Unhelpful or uninformed customer service representatives

• Unresolved issues or repeated problems

• Lack of communication or updates on the status of their concern
Answered by AI
Add your answer
Q3. How to handle customers
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand their concerns

• Show empathy and validate their feelings

• Stay calm and patient, even in difficult situations

• Communicate clearly and provide solutions or alternatives

• Follow up to ensure customer satisfaction
Answered by AI
Add your answer

Q1. They have asked based on resume
Add your answer

Q1. Manager explained company roles and responsibilities then took consent for rotation shif WFO and he asked for commitment as how many years are you gone be in this role if we hire you. And this was main que...read more
Add your answer

Q1. About project of my previous company
Add your answer
Q2. Tell me about yourself
Add your answer

Knowledge of technical aspects related to games.

Q1. How do you handle customer support in a CX (Customer Experience) role?
Ans. 
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
• Actively listen to customers to understand their concerns and needs

• Empathize with customers to show understanding and build rapport

• Provide timely and effective solutions to resolve customer issues

• Follow up with customers to ensure their satisfaction and address any fur
Answered by AI
Add your answer
Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
Ans. 
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
• Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.

• Lag can be due to poor internet connection, server issues, or high ping.

• Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
Answered by AI
Add your answer
Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
Add your answer

Q1. Salary discussion
Add your answer
Q2. Discussion related to Shift timings, increment etc.
Add your answer

Link list program, few objective based on cpp

Q1. Good Core knowledge cpp
Add your answer
Q2. Pointer, static , constant used in multiple scenario. Oops, STL
Add your answer