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Delphi Consulting Service Delivery Manager Interview Questions and Answers
Delphi Consulting Service Delivery Manager Interview Experiences
1 interview found
Anonymous
(1 Question)
- Q1. Governance of the project and delivery
- Ans.
Governance of the project and delivery involves establishing processes, policies, and procedures to ensure successful project execution.
Establishing clear roles and responsibilities for project team members
Implementing regular project status meetings to track progress and address issues
Setting up key performance indicators (KPIs) to measure project success
Ensuring compliance with relevant regulations and standards
Imple...
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Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
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abhi teja
(2 Questions)
- Q1. Explain a value added project delivered and what is the impact
- Ans.
Implemented a new ticketing system to streamline support processes
Researched and selected a suitable ticketing system based on company needs
Customized the system to align with existing workflows and processes
Provided training to staff on how to use the new system effectively
Monitored and evaluated the impact of the new system on response times and customer satisfaction
Resulted in a 20% decrease in average resolution ti...
- Q2. If you have to set up a new process from a client, what approach would you follow
- Ans.
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
Understand the client's requirements and objectives
Document the process flow and key steps
Identify stakeholders and their roles
Create a project plan with timelines and milestones
Implement the process with clear commun...
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I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. Automation habdled
(1 Question)
- Q1. Approach on service desk delivery
(1 Question)
- Q1. Salary negotiation
(1 Question)
- Q1. Why TCS and not any other IT services
- Ans.
TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.
TCS has a strong reputation for delivering innovative and reliable IT services
TCS has a global presence with a large pool of skilled professionals
TCS has a proven track record of successful project delivery for a wide range of clients
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Service Delivery Manager Interview Questions & Answers
Teleperformance
Snehashis Ghosh
posted on 13 Nov 2022
I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Operations & People Management
- Q2. Process & Business Improvements, Client Management.
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I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.
(1 Question)
- Q1. About SAP project delivery for AMS
(1 Question)
- Q1. About fitment, role etc
(1 Question)
- Q1. Salary and designation negotiation
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Selected
I applied via Company Website and was interviewed before Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. How to you manage client escalation
- Ans.
Client escalations are managed by addressing the issue promptly, understanding the root cause, communicating effectively, and finding a resolution.
Address the issue promptly to prevent it from escalating further
Understand the root cause of the escalation to effectively address the underlying problem
Communicate with the client in a professional and empathetic manner to show understanding and commitment to resolving the ...
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I applied via Naukri.com
(1 Question)
- Q1. What are the challenges you faced during development.
(1 Question)
- Q1. What is your salary expectation
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Delphi Consulting Interviews By Designations
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Delphi Consulting Service Delivery Manager Interview Process
based on 1 interview
Interview experience
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