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Deloitte Customer Service Executive Interview Questions and Answers for Freshers
Deloitte Customer Service Executive Interview Experiences for Freshers
1 interview found
Anonymous
I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.
The duration for aptitude test was 10minutes.
(2 Questions)
- Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
- Ans.
When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.
Listen attentively to the client's concerns and let them express their dissatisfaction.
Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.
Ask probing questions to identify the root cause of their dissatisfaction.
Offer a solution or altern...
- Q2. Present yourself as a product to a customer?
- Ans.
I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.
I am knowledgeable about our products and services
I am empathetic and understanding towards customer needs
I am a good listener and communicator
I am proactive in resolving customer issues
I am committed to delivering a positive customer experience
Interview Preparation Tips
Interview questions from similar companies
I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Tell me something about yourself.
- Q2. Regarding previous Organization.
- Q3. Why did you left previous Organization.
- Q4. What was your role in previous Organization.
- Q5. Detail Explanation regarding previous Organization Process.
- Ans.
Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.
Conducted a thorough analysis of existing processes and identified areas for improvement
Developed and implemented a new system for tracking and resolving customer issues
Trained customer service team on new process and provided ongoing support
Monitored and evaluated the effectiveness of the new process through regular feedback and data a...
- Q6. Regarding Hobby
- Q7. Job stability
- Q8. And what you think about TCS.
Interview Preparation Tips
Don't get scared, it's just a basics questions.
I applied via Referral and was interviewed before Oct 2019. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. 1.In which kind of process would you like to hire me 2.What will be my position and work 3.what will be my salary 4.Is there any target? 5.When will I get my increment in salary 6.Are there any incentives?...
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2020. There were 6 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Why do you want to join this company?
- Q2. I want to make my career in __________ industry.
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Jul 2022. There were 3 interview rounds.
(1 Question)
- Q1. Introduce yourself and tell us your memorable moment.
(1 Question)
- Q1. Introduce yourself and tell us your daily routine .explain what is customer service.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What is value of marketing
- Ans.
Marketing creates value by promoting products/services and building brand awareness.
Marketing helps businesses reach their target audience
It creates brand recognition and loyalty
It generates leads and sales
It helps businesses understand their customers' needs and preferences
It creates a competitive advantage
Examples: Coca-Cola's 'Share a Coke' campaign, Nike's 'Just Do It' slogan
- Q2. What is about your self
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Feb 2023. There were 3 interview rounds.
Group discussion with very important
(3 Questions)
- Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
- Q2. I can send today my full profile myself only
- Q3. When Jain job opportunities
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 5 interview rounds.
(1 Question)
- Q1. Basic resume QnA and background details
(1 Question)
- Q1. Write an Essay on the given topic. Max 150 words
(1 Question)
- Q1. Voice and Accent Round
(1 Question)
- Q1. Resume Overview, Past Experience details, Mock Call, etc.
Interview Preparation Tips
- Communication Skills
I applied via AmbitionBox and was interviewed in Nov 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me introduce yourself
- Q2. What is you strength
- Q3. What was your current ctc
Interview Preparation Tips
- Social Media
Selected
I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.
(1 Question)
- Q1. Tell about yourself briefly
(1 Question)
- Q1. Explain dealing with a customer
- Ans.
Dealing with a customer involves active listening, empathy, problem-solving, and effective communication.
Listen actively to the customer's concerns and needs
Show empathy and understanding towards their situation
Offer solutions or alternatives to resolve their issue
Communicate clearly and effectively throughout the interaction
Follow up to ensure customer satisfaction
(1 Question)
- Q1. How to be empathetic
Interview Preparation Tips
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