AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Deloitte
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
Deloitte Customer Service Executive Interview Questions and Answers for Freshers
Deloitte Customer Service Executive Interview Experiences for Freshers
1 interview found
Anonymous
I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.
The duration for aptitude test was 10minutes.
(2 Questions)
- Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
- Ans.
When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.
Listen attentively to the client's concerns and let them express their dissatisfaction.
Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.
Ask probing questions to identify the root cause of their dissatisfaction.
Offer a solution or altern...
- Q2. Present yourself as a product to a customer?
- Ans.
I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.
I am knowledgeable about our products and services
I am empathetic and understanding towards customer needs
I am a good listener and communicator
I am proactive in resolving customer issues
I am committed to delivering a positive customer experience
Interview Preparation Tips
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Mott MacDonald
GUNSLORD Gaming
posted on 18 Aug 2023
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why do you want to work here?
- Q2. What are your qualifications
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. SQL Queries
- Q2. OOPS Concepts
- Q3. Program to calculate factorial
- Ans.
Program to calculate factorial
Use a loop to multiply the numbers from 1 to n
Handle edge cases like 0 and negative numbers
Use recursion for a more elegant solution
- Q4. Projects- Major , Minor , Internship
Interview Preparation Tips
Skills evaluated in this interview
I applied via Campus Placement and was interviewed before May 2021. There were 3 interview rounds.
Internal case of a biscuit manufacturing company. Details about company background, sales, figures are given and based on those 3 questions were asked.
Part 2 of the same case study was asked where the company should go for IPO or expansion in local market. based on the facts, decision and justification had to be given
(1 Question)
- Q1. Tell me about yourself
- Ans.
I am a highly experienced consultant with a strong background in problem-solving and strategic planning.
Over 10 years of experience in consulting for various industries
Expertise in analyzing complex business challenges and providing effective solutions
Proven track record of delivering successful projects on time and within budget
Strong communication and interpersonal skills, able to build rapport with clients
Ability to...
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Write a query where all the customer name start with A
- Ans.
Query to retrieve all customer names starting with A.
Use the SELECT statement to retrieve customer names.
Use the LIKE operator with the pattern 'A%' to match names starting with A.
Specify the table and column name where the customer names are stored.
Example: SELECT customer_name FROM customers WHERE customer_name LIKE 'A%';
- Q2. Write a query where we'll get state wise sales summary report. Actually in this query we have to join multiple table and finding the rank .
Interview Preparation Tips
Skills evaluated in this interview
I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Business processes
- Q2. Strong behavioral Competency
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Oct 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. How would you digitise NBFC loan disbursement
- Ans.
Digitising NBFC loan disbursement involves implementing a digital platform for loan application, approval, and disbursement.
Develop a user-friendly digital platform for loan application and approval
Integrate the platform with credit bureaus for credit checks and risk assessment
Implement e-signature and e-KYC for paperless verification
Use APIs to connect with banks for fund transfer
Ensure data security and compliance wi...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. If you have work experience, majority of the questions will revolve around it along with general questions related to about your own self, interests, achievements etc.
Interview Preparation Tips
If a fresher - except general questions around the industry you are applying for including recent news, developments, basic product service understanding and so on.
I applied via Referral and was interviewed before Jan 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. The interview was very professional and the questions were basic as it was my first job. Questions were specific to economics and the interviewers were very cordial.
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. How did you manage a team with vibrant background
- Q2. This was the best question I had from GH during interview as I was handling a team in TCS which had people from 7 diff states. I said I felt this is an opportunity for me to learn diff cultures of India an...
Deloitte Interview FAQs
Tell us how to improve this page.
Deloitte Interviews By Designations
- Deloitte Consultant Interview Questions
- Deloitte Analyst Interview Questions
- Deloitte Senior Consultant Interview Questions
- Deloitte Assistant Manager Interview Questions
- Deloitte Associate Analyst Interview Questions
- Deloitte Tax Consultant Interview Questions
- Deloitte Business Analyst Interview Questions
- Deloitte Data Analyst Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Customer Support Associate Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
Interview Questions from Similar Companies
Fast track your campus placements
Deloitte Customer Service Executive Reviews and Ratings
based on 6 reviews
Rating in categories
|
Consultant
34.8k
salaries
|  ₹6.5 L/yr - ₹28.2 L/yr |
|
Senior Consultant
22k
salaries
| ₹11 L/yr - ₹42 L/yr |
|
Analyst
14.8k
salaries
| ₹3.8 L/yr - ₹12.9 L/yr |
|
Assistant Manager
10.4k
salaries
| ₹7.8 L/yr - ₹28 L/yr |
|
Manager
7.3k
salaries
| ₹16 L/yr - ₹52 L/yr |
Accenture
PwC
Ernst & Young
Cognizant
- Home >
- Interviews >
- Deloitte Interview Questions >
- Deloitte Customer Service Executive Interview Questions for Fresher
