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Delhi Duty Free Services Customer Service Associate Interview Questions and Answers

Updated 17 Jul 2017

Delhi Duty Free Services Customer Service Associate Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. What do you know about our company How do we work
  • Ans. 

    The company is a customer service-oriented organization that provides various services to its clients.

    • The company is focused on providing excellent customer service.

    • They offer a wide range of services to their clients.

    • The company has a team of dedicated professionals who work tirelessly to ensure customer satisfaction.

    • They use the latest technology and tools to provide efficient and effective services.

    • The company value...

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just a short intro to the hr
Be simple but confident and never forget smile
Tips: Good speech,smile confident look

Round: HR Interview
Experience: Buries description about your previous experience,accredation and the little bit about family
Tips: Do not show any negative point about your experience if it's necessary then handle it very firmly and clearly

Round: Technical + HR Interview
Experience: Basically that was my final round but very important as very important stuff was discussed in this round only about your gonna be job profile
Tips: Just be confident
Smile on face
Positive attitude

Skills: body language, Way of talking , Smile, Grooming

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Assignment 

I know very well that sop,sdp,adr,dsr,kpi,flow,table guidelines, company policy etc

Round 2 - Case Study 

Customer satisfaction,goods receive& return to origin

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to find a platform where my growth is secure &sure
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Aptitude and english

Round 2 - Aptitude Test 

Simulation about chats and situational questions

Round 3 - One-on-one 

(1 Question)

  • Q1. Everything about experiences and situations
Round 4 - HR 

(1 Question)

  • Q1. Personal Life and about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in your skills
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Ap overview and journals
  • Q2. Inquiry GRIR and Ageing
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Team lead question for QA
  • Q2. API testing from Postman tool
  • Ans. 

    Postman is a popular tool for API testing, allowing users to send requests, receive responses, and automate testing workflows.

    • Postman allows users to easily create and send API requests using a user-friendly interface.

    • Users can organize their API requests into collections for easier management and sharing.

    • Postman supports various authentication methods, including basic authentication, OAuth, and API keys.

    • Users can writ...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion and negotiations and job locations

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic accounting and work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Good compnay to work
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. I was told tell about myself
Round 2 - Technical 

(1 Question)

  • Q1. The questions were asked in & around the role they are hiring for
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Salary issue is always
  • Q2. Management system not good
Round 2 - One-on-one 

(2 Questions)

  • Q1. Work load is too much
  • Q2. Behavioural issue
Round 3 - Promotion 

(2 Questions)

  • Q1. Promotion opportunity issue
  • Q2. Mental health issues
Round 4 - Focus on customer 

(2 Questions)

  • Q1. Not proper focus on their employees
  • Q2. Work load is too much

Interview Preparation Tips

Interview preparation tips for other job seekers - Always prioritize core values.

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Which location will be suitable for you to work?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always say branch & also inform don't want to work in regional office, As manager over there does too much of politics, plus it is a call center, so in branch you have some work to do.

I applied via Recruitment Consulltant

Round 1 - One-on-one 

(3 Questions)

  • Q1. 1. Tell me about youself.
  • Q2. 3. Behaviour questions
  • Q3. 2. previous experience related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing don't ever meet meenakshi or work under her she will ruin you in accounts payable department

Delhi Duty Free Services Interview FAQs

How to prepare for Delhi Duty Free Services Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Delhi Duty Free Services. The most common topics and skills that interviewers at Delhi Duty Free Services expect are Customer Service, customer support, Communication Skills, CRA and Interpersonal Skills.

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Delhi Duty Free Services Customer Service Associate Reviews and Ratings

based on 5 reviews

4.0/5

Rating in categories

3.6

Skill development

3.7

Work-life balance

2.8

Salary

1.5

Job security

3.1

Company culture

3.1

Promotions

3.2

Work satisfaction

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