DataTrained Customer Service Associate Interview Questions and Answers

Basic aptitude test. Candidate can practice few free mock tests online for preparation.

Q1. Why do you want to join Unacademy?
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Q2. Whare do you see yourself in 5 years?
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Q3. Tell me about yourself?
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Q1. Why we shouldn't hire you?
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Q2. Tell me your five strengths and five weakness?
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Q3. Tell me about a time when you disagreed with your manager and what did you do after that?
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Q1. Tell me about yourself and past experiences
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Q2. Checking the details on how you worked on various projects and the approach you have on problem-solving
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Basic math questions on how you would solve

Easy test reasoning and problem solving questions

Easy test with basic coding questions

Q1. Not applicable for this area
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Q2. Not Applicable. Depends on HR MANAGER
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Q3. Not applicable for this. Depends on HR MANAGER
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Q1. Who is a good customer Service executive?
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A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
Ans. 
A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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Q1. Soft skills test
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Irate customer wanted a refund, write an email saying we do not have refund policy.

Q1. Salary discussion and work experience
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Q2. Expected Salary
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Q1. Personal details and work experience
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Q2. Details of leaving previous role and company
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Q1. How to talk about the products to customers
Ans. 
When talking about products to customers, focus on benefits, features, and how it meets their needs.
• Highlight key features and benefits of the product

• Explain how the product can solve the customer's problem or meet their needs

• Use simple and clear language to describe the product

• Be enthusiastic and confident about the product

• Encourage questions and provide additional information as needed
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Q2. The ways and ethics of speaking to customer
Ans. 
Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
• Always greet the customer warmly and introduce yourself

• Listen actively to the customer's concerns and show empathy

• Use positive language and avoid negative or confrontational tones

• Offer solutions or alternatives to resolve the customer's issue

• Thank the customer for their patience and business
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Q3. Any questions forthe company
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