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posted on 18 Dec 2024
I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.
Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.
I have strong communication skills and enjoy interacting with people.
I thrive in a dynamic and challenging work environment.
I am motivated by the opportunity to help customers and resolve their issues efficiently.
I am interested in the diverse range of industries and clients that BPO roles offer.
I am excited ab...
I understood the assessment as a way to evaluate my skills and knowledge related to customer care.
I understood that the assessment would involve questions or scenarios related to customer service.
I prepared by reviewing common customer care scenarios and practicing my communication skills.
I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.
I also anticipated being evaluated ...
I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.
Opportunity to interact with diverse customers
Ability to provide excellent service
Challenging and dynamic work environment
Opportunity for career growth and development
I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.
Continuum Global Solutions has a strong reputation for providing excellent customer care services.
I am impressed by the opportunities for career growth and development at Continuum Global Solutions.
I value the company culture and values of Contin...
I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.
I wanted to explore different industries and gain a broader skill set.
I was attracted to the fast-paced and dynamic environment of the BPO industry.
I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.
I believe working...
I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.
The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.
I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.
The assessment also allowed me to highlight my multitasking skills and ability to wo...
posted on 11 Nov 2024
I was interviewed in Oct 2024.
Waste of time with iSource
Strength: Strong analytical skills, Weakness: Overthinking
Strength: Proficient in data analysis and interpretation
Strength: Ability to work with large datasets and complex algorithms
Weakness: Tendency to overanalyze situations and data
Weakness: Struggle with decision-making under pressure
To become a leading data scientist in the industry and make impactful contributions through data-driven insights.
Advance my skills in machine learning, data analysis, and programming languages like Python and R
Contribute to cutting-edge research and projects in data science
Lead and mentor a team of data scientists to drive innovation and solve complex problems
Collaborate with cross-functional teams to develop data-driv
Developed a machine learning model to predict customer churn in a telecom company.
Collected and cleaned customer data including usage patterns and demographics.
Used classification algorithms like logistic regression and random forest to train the model.
Evaluated model performance using metrics like accuracy, precision, and recall.
Implemented the model in a production environment to monitor and predict customer churn.
Co...
posted on 24 Apr 2024
Given 20 question and 1 hr time
Yes, SAP is a widely used enterprise resource planning software.
SAP is an ERP software used by companies to manage business operations.
It helps in streamlining processes such as accounting, sales, HR, and inventory management.
Knowledge of SAP can be beneficial for customer service representatives to assist customers with inquiries related to orders, invoices, and product availability.
Indexing in Excel refers to the process of organizing data in a spreadsheet to make it easier to search and retrieve information.
Indexing allows users to quickly locate specific data within a large dataset.
It involves creating a reference point for each row or column in the spreadsheet.
Users can use the index to navigate to a specific location in the spreadsheet without scrolling through all the data.
Indexing can impro...
I applied via Indeed and was interviewed in Sep 2023. There were 4 interview rounds.
The test was easy to clear as it only contained logical questions.
Securing a web application involves implementing various security measures to protect against threats and vulnerabilities.
Use HTTPS to encrypt data transmitted between the client and server
Implement input validation to prevent SQL injection and cross-site scripting attacks
Use secure authentication methods like OAuth or JWT tokens
Regularly update and patch software to fix security vulnerabilities
Implement proper access
Use indexing, optimize queries, limit data retrieval, use caching, and consider sharding.
Utilize indexing to improve query performance
Optimize queries to reduce load on the database
Limit data retrieval by using pagination or filtering
Implement caching to store frequently accessed data
Consider sharding to distribute data across multiple servers
I applied via Indeed and was interviewed in Jun 2023. There were 3 interview rounds.
Yes, I am comfortable traveling on my own and have experience doing so.
I have traveled solo multiple times and feel confident navigating new places.
I enjoy the independence and freedom that comes with traveling alone.
I am organized and always make sure to plan my trips thoroughly to ensure a smooth experience.
posted on 29 May 2023
I applied via Walk-in and was interviewed in Apr 2023. There was 1 interview round.
Accounting is the process of recording, classifying, and summarizing financial transactions to provide information that is useful in making business decisions.
It involves keeping track of financial transactions such as sales, purchases, and payments
It includes preparing financial statements such as balance sheets and income statements
It helps in analyzing financial performance and making informed business decisions
Exam...
DR and CR are abbreviations used in accounting to represent Debit and Credit respectively.
DR stands for Debit and is used to record an increase in assets or a decrease in liabilities or equity.
CR stands for Credit and is used to record a decrease in assets or an increase in liabilities or equity.
Every transaction in accounting must have an equal amount of DR and CR entries.
DR and CR are used to maintain the balance she
Bad debt is an amount owed by a debtor that is unlikely to be paid back to the creditor.
Bad debt is a loss for the creditor as they are unable to recover the amount owed.
It can occur due to various reasons such as bankruptcy, insolvency, or fraud.
Bad debt can be written off as an expense for tax purposes.
For example, if a customer owes $1000 to a company and declares bankruptcy, the company may not be able to recover t
Balance sheet is calculated by subtracting liabilities from assets.
Assets are listed on the left side of the balance sheet and liabilities on the right side.
The difference between the two sides is the owner's equity or net worth.
The balance sheet is a snapshot of a company's financial position at a specific point in time.
Examples of assets include cash, accounts receivable, and property.
Examples of liabilities include
Bad debt is an amount owed by a debtor that is unlikely to be paid back.
Bad debt is a loss for the creditor as they are unlikely to receive the amount owed.
It can occur due to bankruptcy, insolvency, or default by the debtor.
Bad debt can be written off as an expense for tax purposes.
Examples include unpaid credit card bills, unpaid loans, and unpaid invoices.
Tally is an accounting software used for managing financial transactions and generating reports.
Tally is widely used by businesses for bookkeeping and accounting purposes.
It can handle various financial transactions such as invoicing, inventory management, payroll, and taxation.
Tally provides various features such as data security, remote access, and multi-lingual support.
It can generate various reports such as balance...
Bad debt refers to the amount of money owed to a company that is unlikely to be paid back.
Bad debt is recorded as an expense on the income statement.
It is also reflected on the balance sheet as a reduction in accounts receivable.
The amount of bad debt is estimated by the company based on past experience and current economic conditions.
For example, if a company has $100,000 in accounts receivable and estimates that $5,0...
Debtors are people who owe money to the company, while creditors are people or entities that the company owes money to. They are added to the balance sheet.
Debtors are listed under current assets on the balance sheet
Creditors are listed under current liabilities on the balance sheet
Debtors can include customers who have not yet paid for goods or services
Creditors can include suppliers who have not yet been paid for goo...
posted on 17 May 2023
I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 5 interview rounds.
posted on 11 Mar 2023
I applied via Referral and was interviewed in Feb 2023. There were 4 interview rounds.
based on 3 reviews
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Process Associate
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| â‚ą2.7 L/yr - â‚ą4.3 L/yr |
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