Daksh eServices Senior Executive Interview Questions and Answers

Computer test Specially Excel knowledge

Q1. How you can manage work pressure and what is your strainth.
Ans. 
I manage work pressure by prioritizing tasks, delegating when necessary, and practicing stress-relief techniques. My strength lies in my ability to stay calm under pressure and problem-solve effectively.
• Prioritize tasks based on deadlines and importance

• Delegate tasks to team members to lighten workload

• Practice stress-relief techniques such as deep breathing or meditation

• Stay calm under pressure and focus on problem-sol...read more
Answered by AI
Add your answer

Q1. Tell me about yourself .. Why do you want to work for our company ? What are your greatest strengths and weaknesses ? Why are you looking for a change ?
Add your answer

Q1. What makes you the right candidate or this job ? Where do you see yourself in five tears ?
Add your answer

Q1. What made you apply to our company ? What salary are you expecting ? If your thoughts conflict with your co-worker , how would you handle the situation ? Why should we hire you ? Do you have any questions ...read more
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. What difference between inbound and outbound
Ans. 
Inbound refers to receiving calls, while outbound refers to making calls.
• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound ...read more
Answered by AI
Add your answer
Q3. Tell about own hobbies
Add your answer
Q4. How can handle customer
Ans. 
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations
Answered by AI
Add your answer

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal
Answered by AI
Add your answer
Q2. What is sales and marketing
Ans. 
Sales and marketing are strategies used by businesses to promote and sell products or services to customers.
• Sales involves direct interaction with customers to persuade them to purchase a product or service.

• Marketing involves creating awareness and interest in a product or service through various channels such as advertising, social media, and promotions.

• Sales focuses on closing deals and generating revenue, while mark...read more
Answered by AI
Add your answer

Q1. Sale any product if customer is not interested how to convince him .
Ans. 
To convince a customer who is not interested in a product, focus on highlighting the benefits, addressing their concerns, and offering a personalized solution.
• Listen to the customer's objections and address them with relevant information

• Highlight the unique features and benefits of the product that meet the customer's needs

• Offer a personalized solution or alternative that aligns with the customer's preferences

• Provide s...read more
Answered by AI
Add your answer

Q1. About u r self
Add your answer
Q2. Why iam hire u
Ans. 
I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.
• I have X years of experience in customer service roles

• I have a strong ability to communicate effectively with customers and resolve issues efficiently

• I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately
Answered by AI
Add your answer

Q1. Speak Kannaa hindi Telugu
Add your answer
Q2. Self introduction
Add your answer

Average Test as it can be cleared by average candidate

Q1. Tell me about yourself
Add your answer
Q2. Previous responsiy
Ans. 
I have experience in managing a team of 10 employees and overseeing their performance and development.
• Managed a team of 10 employees

• Oversaw performance and development

• Implemented strategies to improve team productivity
Answered by AI
Add your answer

Accounting and loical

Q1. Sub ledger vs Ledger
Ans. 
Sub ledger is a detailed record of specific accounts, while ledger is a summary of all accounts.
• Sub ledger contains detailed transactions for specific accounts, while ledger summarizes all accounts.

• Sub ledger is used for tracking individual transactions, while ledger is used for overall financial reporting.

• Examples of sub ledgers include accounts receivable, accounts payable, and inventory, while the ledger includes al
Answered by AI
Add your answer