CPM International Telecaller Interview Questions and Answers

About company and personal

Q1. About education and hobbies
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Q2. Salary expectation and about working
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Q1. Give your introduction
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Q2. Why should i hire you
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Q1. What is telcaller
Ans. 
A telecaller is a person who makes phone calls to potential customers to promote products or services, answer inquiries, and gather information.
• Telecallers work in call centers or customer service departments.

• They follow scripts provided by their employers to ensure consistency in communication.

• Telecallers may also handle customer complaints and provide solutions.

• Examples: Telemarketers, customer service representative
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Q1. What is your name, or what is your education?
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Q2. How are gone your last weekend?
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Q1. To ask personal details like qualifications,, experience, This field knowledge base questions, etc...
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Q1. You are fresher or experience - I have 1year experience as a tele caller from mba Pvt Ltd and e commerce company .
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Q2. You are fresher or experience -I have 1year experience as a tele caller from mba Pvt Ltd and e commerce company.
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Q3. Tell me about your self.- I am Shivani pamar. Basically I am from mainpuri but currently staying in jahangir puri .I did my 10th ,12th from cbse board from dallupura and I did B.A. from IGNOU pgdav coll...read more
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Q4. How much salary should you want.- 18 k to 20 k because my previous company I take 16 k.
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Q5. How much experience you have . -1 year
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Q6. Tele me about your family.- regarding my family.My father is work in private sector and my mother is a successful house maker. And beside me I have 3 sisters and two brothers.
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Q7. When do you join this job .- today
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Q8. What is your strength.- My strength is ty good communication skill and typing speed.
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Q9. Tele me about your hobby.- My hobby is travelling and listen songs.
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Q10. What is your short term goal.- My short term goal is to get a job
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Good had tricky questions

Q1. Ur experience on the project
Ans. 
I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
• Handled inbound and outbound calls to potential customers

• Provided information about insurance policies and answered customer queries

• Met daily targets for number of calls made and policies sold
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Q2. Toughest situation u ever face
Ans. 
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
• Remaining calm and composed

• Active listening to understand the customer's concerns

• Empathizing with the customer's frustration

• Finding a solution to address the customer's issues

• Maintaining professionalism throughout the interaction
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