Coval Infosystem Interview Questions and Answers

Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. Why do you want to work in a Business Process Outsourcing (BPO) role?
Ans. 
I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.
• I have strong communication skills and enjoy interacting with people.

• I thrive in a dynamic and challenging work environment.

• I am motivated by the opportunity to help customers and resolve their issues efficiently.

• I am interested in the diverse range of industries and clients that BPO roles offer.

• I am excited ab...read more
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Q3. What was your understanding of the assessment?
Ans. 
I understood the assessment as a way to evaluate my skills and knowledge related to customer care.
• I understood that the assessment would involve questions or scenarios related to customer service.

• I prepared by reviewing common customer care scenarios and practicing my communication skills.

• I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.

• I also anticipated being evaluated ...read more
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Q1. What motivates you to pursue a career in the BPO sector?
Ans. 
I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.
• Opportunity to interact with diverse customers

• Ability to provide excellent service

• Challenging and dynamic work environment

• Opportunity for career growth and development
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Q2. What motivates you to apply specifically for a position at Continuum Global Solutions, given the presence of numerous companies in the BPO sector such as Teleperformance and Takus?
Ans. 
I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.
• Continuum Global Solutions has a strong reputation for providing excellent customer care services.

• I am impressed by the opportunities for career growth and development at Continuum Global Solutions.

• I value the company culture and values of Contin...read more
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Q3. If you are a graduate, why did you choose not to pursue a career in your field, and what motivates you to join a BPO?
Ans. 
I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.
• I wanted to explore different industries and gain a broader skill set.

• I was attracted to the fast-paced and dynamic environment of the BPO industry.

• I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.

• I believe working...read more
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Q4. What did you understand from the assessment that you completed?
Ans. 
I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.
• The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.

• I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.

• The assessment also allowed me to highlight my multitasking skills and ability to wo...read more
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Q1. What is data entry?
Ans. 
Data entry is the process of entering, updating, or verifying data in a computer system.
• Entering data accurately and efficiently

• Updating existing data with new information

• Verifying data for accuracy and completeness
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Q2. What is your experience with data entry?
Ans. 
I have over 3 years of experience in data entry, including entering, verifying, and updating data in various databases.
• Proficient in using Microsoft Excel and other data entry software

• Accurate and efficient in typing and data entry tasks

• Experience in maintaining confidentiality and data integrity

• Handled large volumes of data entry tasks with tight deadlines
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Q3. What is difference between c and c++ ?
Ans. 
C is a procedural programming language while C++ is an object-oriented programming language.
• C is a procedural programming language, focusing on functions and procedures.

• C++ is an object-oriented programming language, allowing for classes, objects, and inheritance.

• C does not support classes and objects, while C++ does.

• C++ has features like polymorphism, encapsulation, and inheritance which are not present in C.

• C++ is an...read more
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Q4. How you work msword
Ans. 
I am proficient in using MS Word for data entry tasks.
• I am skilled in formatting text, tables, and images in MS Word.

• I can create and edit documents, including reports, letters, and spreadsheets.

• I am familiar with using templates and styles to maintain consistency in documents.

• I am experienced in using features like spell check, track changes, and mail merge.

• I am efficient in using keyboard shortcuts to speed up data e
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Q1. Tell me about yor self
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Q2. Why you want to join this company
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Q1. Tell me about yourself
Ans. 
Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the technology industry

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained relationships with key clients such as ABC Company and XYZ Corporation
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Q2. Sell me this phone
Ans. 
I would highlight the phone's sleek design, advanced features, and competitive pricing to appeal to the customer's needs and preferences.
• Emphasize the phone's sleek and modern design to attract the customer visually.

• Highlight the advanced features such as high-quality camera, long battery life, and fast processor to showcase its capabilities.

• Mention the competitive pricing compared to other similar phones in the market...read more
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Q3. Tell me aboutDelhi
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Delhi is the capital city of India, known for its rich history, diverse culture, and bustling markets.
• Delhi is divided into two parts - Old Delhi and New Delhi

• It is home to several historical monuments like the Red Fort, Qutub Minar, and India Gate

• Delhi is a major hub for shopping, with markets like Chandni Chowk and Connaught Place attracting tourists and locals alike

• The city has a vibrant food scene, offering a varie...read more
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Q4. Are women safe in delhi
Ans. 
Women's safety in Delhi is a complex issue with varying opinions and experiences.
• Women in Delhi face safety concerns due to high rates of crimes like sexual harassment, assault, and rape.

• There have been incidents of high-profile cases that have brought attention to the issue of women's safety in the city.

• However, there are also initiatives and efforts being made to improve safety for women in Delhi, such as increased p...read more
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Q5. Salay expections
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Q1. Tell me about yourself
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Q2. Do you know the job role?
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Q3. What were the golden rules of accounting
Ans. 
The golden rules of accounting are basic principles that guide the process of recording financial transactions.
• The three golden rules of accounting are: Debit the receiver, Credit the giver; Debit what comes in, Credit what goes out; Debit all expenses and losses, Credit all incomes and gains.

• These rules help ensure that financial transactions are accurately recorded and classified in the accounting system.

• For example,...read more
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Q4. What is depreciation
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Depreciation is the allocation of the cost of a tangible asset over its useful life.
• Depreciation is a non-cash expense that reduces the value of an asset over time.

• It reflects the wear and tear, obsolescence, or decrease in value of the asset.

• Common methods of calculating depreciation include straight-line, double declining balance, and units of production.

• Example: A company buys a delivery truck for $50,000 with a use...read more
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Q5. What do you know about GST
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GST stands for Goods and Services Tax, a value-added tax levied on most goods and services sold for domestic consumption.
• GST is a single tax on the supply of goods and services, right from the manufacturer to the consumer.

• It has replaced multiple indirect taxes like VAT, service tax, etc.

• GST has 4 tax slabs - 5%, 12%, 18%, and 28%.

• Input tax credit can be claimed on taxes paid on input goods and services.

• GST registratio...read more
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Q6. What are the types of GST
Ans. 
Types of GST include CGST, SGST, IGST, and UTGST.
• CGST - Central Goods and Services Tax

• SGST - State Goods and Services Tax

• IGST - Integrated Goods and Services Tax

• UTGST - Union Territory Goods and Services Tax
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Q7. Tell me about any topic in hindi
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Q1. Tell me about yourself
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Q2. Where do you live in Bangalore
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Q3. Do you know about Tally,GST and TDS
Ans. 
Yes, I am familiar with Tally for accounting, GST for taxation, and TDS for tax deduction.
• I have experience using Tally software for maintaining accounting records.

• I understand the concepts of GST (Goods and Services Tax) and its implications on business transactions.

• I am aware of TDS (Tax Deducted at Source) and its requirements for tax deduction.

• I have practical knowledge of how to handle GST and TDS compliance in ac
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Q4. Do you know that the job role is a voice process one?
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Q5. Do you know the salary package here?
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Q1. Tell me about any topic in hindi
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Q2. Do you know that hindi is mandatory in this company?
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Q1. What is your experience?
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Q2. Hometown?
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Q1. Expected CTC for your carrier?
Ans. 
I am looking for a competitive salary based on my experience and skills in the industry.
• I am open to negotiation based on the responsibilities and expectations of the role.

• I have a proven track record in AR calling and believe my skills warrant a competitive salary.

• I am looking for a salary that reflects the market rate for Senior AR Callers in this region.
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Q2. Whats your CTC
Ans. 
My current CTC is $50,000 per year.
• My current CTC is $50,000 per year

• I am currently earning $4,166 per month

• I have a total annual package of $60,000 including bonuses
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Q1. What do you mean by SEO?
Ans. 
SEO stands for Search Engine Optimization, which is the practice of increasing the quantity and quality of traffic to your website through organic search engine results.
• SEO involves optimizing your website to improve its visibility on search engines like Google.

• It includes keyword research, on-page optimization, link building, and content creation.

• The goal of SEO is to drive more organic traffic to your website and imp...read more
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Q2. What do you mean by Domain and hosting.
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Domain is the address of a website, hosting is the service that stores the website's files and makes it accessible online.
• Domain is the unique address of a website on the internet, like www.example.com

• Hosting is the service that stores the website's files and data on a server, making it accessible online

• Domain registration is the process of purchasing and owning a domain name

• Web hosting providers offer different types ...read more
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Q3. Tell me something about your self?
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Q4. What are the main SEO tools?
Ans. 
Some main SEO tools include Google Analytics, SEMrush, Ahrefs, Moz, and Screaming Frog.
• Google Analytics for tracking website traffic and user behavior

• SEMrush for keyword research and competitive analysis

• Ahrefs for backlink analysis and site auditing

• Moz for SEO insights and rank tracking

• Screaming Frog for website crawling and technical SEO analysis
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Q5. What is Google Adwords?
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Google Adwords is an online advertising platform developed by Google, where advertisers pay to display brief advertisements, service offerings, product listings, video content, and generate mobile application installs within the Google ad network to web users.
• Online advertising platform by Google

• Advertisers pay to display ads

• Can display various types of ads like text, display, video, etc.

• Helps in reaching target audien
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Q6. What is Organic search?
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Organic search refers to the unpaid search results generated by search engines based on relevance to the user's query.
• Organic search results are not influenced by paid advertising.

• Websites can improve their organic search rankings through search engine optimization (SEO) techniques.

• Examples of organic search results include links to websites, blogs, and articles that are deemed relevant to the user's search query.
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Q7. What do you mean by keywords?
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Keywords are specific words or phrases that describe the content of a webpage and are used in SEO to help search engines understand the topic of the page.
• Keywords are used to optimize a website's content for search engines.

• They help search engines match a webpage to relevant search queries.

• Examples of keywords include 'SEO tips', 'best digital marketing agency', 'how to increase website traffic'.
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Q8. What is keywords analysis?
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Keywords analysis is the process of researching and identifying the most relevant keywords for a website to improve its search engine rankings.
• Keywords analysis involves identifying popular search terms related to a website's content.

• It helps in understanding what keywords users are searching for and how competitive those keywords are.

• Tools like Google Keyword Planner can be used for keywords analysis.

• The goal is to se...read more
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