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Connectwise India Technical Support Specialist 2 Interview Questions and Answers

Updated 8 Dec 2024

Connectwise India Technical Support Specialist 2 Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Data Backup, alerts assignment, Remote Access, SAAS, CRM experience
  • Q2. Windows, Patch management, Security Software, Basic understanding of Networking
Round 2 - HR 

(2 Questions)

  • Q1. Tell me abut yourself
  • Q2. General question, Salary Negotiation

Interview Preparation Tips

Interview preparation tips for other job seekers - Open mouth for salary as much as you can. Cos yearly growth and increment is negligible.
Hybrid mode, no home drop, no cafeteria, No gym. Some manager and director are toxic in nature they feels like employee is bots. No work life balances again for some department.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the meaning of technical support
  • Ans. 

    Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

    • Assisting users with hardware and software issues

    • Troubleshooting technical problems

    • Providing guidance on how to use technology effectively

    • Resolving network connectivity issues

    • Offering support for system upgrades and installations

  • Answered by AI
  • Q2. Why I'm choosing this field
Round 2 - Technical 

(2 Questions)

  • Q1. What is troubleshooting
  • Ans. 

    Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.

    • Identifying the issue or problem

    • Gathering information and data related to the issue

    • Analyzing the information to determine possible causes

    • Testing and implementing solutions to resolve the issue

    • Verifying that the issue has been resolved

  • Answered by AI
  • Q2. Steps that involves during troubleshooting
  • Ans. 

    Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

    • Identify the issue reported by the user

    • Gather information about the issue such as error messages or recent changes

    • Isolate the problem by narrowing down possible causes

    • Implement a solution based on the identified cause

    • Test the solution to ensure the issue is resolved

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Explain what are the aim of organisation
  • Ans. 

    The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

    • To achieve its goals and objectives

    • To fulfill its mission

    • To provide value to its stakeholders

  • Answered by AI
  • Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Ask about your projects and what language you have learn ( besic question )
  • Q2. Are able to travel accros navi mumbai and mumbai region as per client location and shift are compulsary to follow
Round 2 - HR 

(1 Question)

  • Q1. Same quesiton regarding traveling and work in shift

Interview Preparation Tips

Interview preparation tips for other job seekers - they say it is an application support role but some candidate say they put you in application monitoring role
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Support L1,L2 Technical round AWS
  • Q2. Salary
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. System bootup issues
  • Ans. 

    System bootup issues can be caused by hardware or software problems.

    • Check for loose connections or faulty hardware components

    • Verify BIOS settings and ensure correct boot order

    • Scan for malware or corrupted system files

    • Try booting into safe mode to troubleshoot software conflicts

  • Answered by AI

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What are the issues you are facing daily?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What is the API
  • Ans. 

    API stands for Application Programming Interface, which allows different software applications to communicate with each other.

    • APIs define the methods and data formats that applications can use to request and exchange information.

    • They allow developers to access the functionality of a system or service without needing to understand its internal workings.

    • Examples of APIs include Google Maps API for integrating maps into a...

  • Answered by AI

Skills evaluated in this interview

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. About the coding and resume questions
Round 3 - HR 

(1 Question)

  • Q1. Bond and salary package

Interview Preparation Tips

Interview preparation tips for other job seekers - Better experience and very good company. They have bond of one year and also have health insurance and will provide leaves and two off days for a weekend
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What are your strength and weaknesses?

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic question about you and your last company
Round 3 - Technical 

(1 Question)

  • Q1. How to fix system hang without restarting
  • Ans. 

    To fix system hang without restarting, try these steps.

    • Check for any running processes that may be causing the hang and end them

    • Clear temporary files and cache

    • Update drivers and software

    • Run a virus scan

    • Check for any hardware issues

    • Try a system restore to a previous point

    • Use command prompt to run system file checker (sfc /scannow)

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Very basic questions regarding day to day use of computers

Skills evaluated in this interview

Connectwise India Interview FAQs

How many rounds are there in Connectwise India Technical Support Specialist 2 interview?
Connectwise India interview process usually has 2 rounds. The most common rounds in the Connectwise India interview process are Technical and HR.
What are the top questions asked in Connectwise India Technical Support Specialist 2 interview?

Some of the top questions asked at the Connectwise India Technical Support Specialist 2 interview -

  1. Data Backup, alerts assignment, Remote Access, SAAS, CRM experie...read more
  2. Windows, Patch management, Security Software, Basic understanding of Network...read more
  3. general question, Salary Negotiat...read more

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Connectwise India Technical Support Specialist 2 Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

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Connectwise India Technical Support Specialist 2 Salary
based on 29 salaries
₹5 L/yr - ₹11 L/yr
At par with the average Technical Support Specialist 2 Salary in India
View more details

Connectwise India Technical Support Specialist 2 Reviews and Ratings

based on 6 reviews

2.7/5

Rating in categories

2.4

Skill development

2.8

Work-life balance

2.5

Salary

2.4

Job security

2.8

Company culture

2.4

Promotions

2.3

Work satisfaction

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