Clario Interview Questions and Answers

I handle client escalations by actively listening, empathizing, finding solutions, and following up.

• Listen to the client's concerns without interrupting

• Empathize with the client's frustrations and acknowledge their feelings

• Work with the client to find a mutually agreeable solution

• Follow up with the client to ensure their issue has been resolved satisfactorily

I prioritize tickets based on urgency, impact, and SLA requirements.

• Assess urgency of the issue - prioritize critical issues that impact business operations

• Consider impact on users/customers - prioritize tickets that affect a larger number of users

• Adhere to SLA requirements - prioritize tickets based on agreed upon response and resolution times

• Use a ticketing system to track and manage priorities effectively

I handle conflict by addressing the issue calmly, listening to all parties involved, and finding a mutually beneficial solution.

• Remain calm and composed during conflicts

• Listen actively to all parties involved

• Seek to understand the root cause of the conflict

• Find a solution that is fair and beneficial for all parties

• Communicate effectively to resolve the conflict

Security in applications is crucial to protect sensitive data and prevent unauthorized access.

• Security in applications involves implementing measures to protect sensitive data from unauthorized access, such as encryption and access control.

• Regular security audits and penetration testing can help identify vulnerabilities in applications.

• Implementing secure coding practices, such as input validation and proper error...read more

Behaviour subject in Angular is a special type of subject that allows both subscribing and emitting values.

• BehaviourSubject is a type of subject in RxJS library.

• It has an initial value that will be emitted to new subscribers.

• It stores the latest value and emits it immediately to new subscribers.

• Example: const subject = new BehaviorSubject('initial value');

• Example: subject.next('new value');