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CityMall Customer Experience Representative Interview Questions and Answers
Updated
21 Jun 2022
CityMall Customer Experience Representative Interview Experiences
1 interview found
I applied via Naukri.com and was interviewed in May 2022. There was 1 interview round.
Round 1 - One-on-one
(2 Questions)
- Q1. IF CX ORDERED IPHONE 11 & HE RAISED COMPLAINTS THAT IN BOX THEIR IS A BRICKS HOW YOU DEAL WITH THAT CX ?
- Ans. Firstly we have to apologize for that then we have to ask for the strong proof of missing iphone like video footage when the box was opened & after that we have take step as per companies policy
- Q2. Where you see yourself in next 5 year?
- Ans. I see myself in a good position & working with a reputed company
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Interview Preparation Tips
Topics to prepare for CityMall Customer Experience Representative interview:
- Communication Skills
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Engineering - Software & QA
6d
crunchyroller
·
works at
E6 Data Computing
Help me decide
Company type: Product based Startup
Funding Level: Series A (10 million dollars)
Base pay: 65L/yr
Joining bonus: 2L
Work: very good
Work pressure: very high and hectic
Status: Joined already and working
Company type: Product based MNC
Funding Level: Publicly listed in NYSE
Base pay: 60L/yr
Joining bonus: 5L
Yearly Bonus: 9L worth of company stocks.
RSU: $46,000 vested for 4 years
WFH Setup: ₹33,000 one time.
Work: don’t know but can’t be as good as the current organisation
Work pressure: known for good work culture and WLB
Status: Offered a role but not sure what to do.
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Interview questions from similar companies
Interview experience
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected
I applied via LinkedIn and was interviewed in Jul 2023. There were 3 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR
(1 Question)
- Q1. Years of experience, Relocation, CTC, etc
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Round 3 - One-on-one
(1 Question)
- Q1. Why did I leave my last company? No. of languages I know and willingness to learn more languages. Knowledge about the Porter company itself. Previous experience
Add your answer
Customer experience Specialist Interview Questions & Answers
Urban Company
Anonymous
posted on 5 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 7 interview rounds.
Interview Questionnaire
6 Questions
- Q1. General questions regarding the basis details and past work experiences
- Q2. Future ambitions and goals
- Q3. Past life experiences
- Q4. Educational background and future career goals
- Q5. Last salary package offered and current expectations
- Q6. Efforts to be made for doing the work and handling the crucial situations
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Interview Preparation Tips
Interview preparation tips for other job seekers - Great and had quite easier and frankly interview. The staff aligned were quite good and polite spoken. They were doing the interview as per the candidate's skills and proficiency. Also they made the interview quite easier.
Customer experience Specialist Interview Questions & Answers
Urban Company
Anonymous
posted on 18 Apr 2020
I applied via Walk-in and was interviewed in Oct 2019. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. About sympathy and empathy.
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be prepared with the resolutions that you could provide to a customer in case of worst scenario. Ofcourse, interviewer won't expect resolution from you but he just wants to check out communication skills and how do you pacify the customer.
CityMall Interview FAQs
How many rounds are there in CityMall Customer Experience Representative interview?
CityMall interview process usually has 1 rounds. The most common rounds in the CityMall interview process are One-on-one Round.
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5%
more
than the average Customer Experience Representative Salary in India
View more details
CityMall Customer Experience Representative Reviews and Ratings
based on 1 review
Rating in categories
|
Team Lead
85
salaries
|  ₹2.8 L/yr - ₹5.6 L/yr |
|
Relationship Manager
58
salaries
| ₹2 L/yr - ₹4.5 L/yr |
|
Business Analyst
44
salaries
| ₹7.7 L/yr - ₹24 L/yr |
|
Program Manager
38
salaries
| ₹12 L/yr - ₹25 L/yr |
|
Category Manager
25
salaries
| ₹10 L/yr - ₹40 L/yr |
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