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I applied via LinkedIn and was interviewed in Apr 2024. There were 2 interview rounds.
posted on 2 Mar 2024
Work on fluent English
It only ask about mathematical , and grammatical knowledge
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
Active listening to understand the customer's concerns and needs
Showing empathy towards the customer's situation and emotions
Problem-solving to find a solution that meets the customer's expectations
Effective communication to explain the resolution and ensure cust
posted on 13 Dec 2024
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
BPO is the practice of contracting specific business tasks to a third-party service provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BPO companies include Accenture, Conve
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
I have a passion for providing excellent customer service and building positive relationships with customers.
I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.
I enjoy the challenge of problem-solving and...
I am looking for a competitive salary that reflects my experience and skills in customer care.
I am open to discussing salary based on the responsibilities and expectations of the role.
I have researched the average salary range for Customer Care Executives in this industry.
I am looking for a salary that is commensurate with my qualifications and experience.
I am also interested in discussing benefits and opportunities fo
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.
First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.
Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...
I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.
Easy. Attention to detail required
posted on 29 Nov 2024
I have over 5 years of experience in customer service roles, including handling escalated customer issues and managing a team.
Managed a team of customer service representatives to ensure high levels of customer satisfaction
Handled escalated customer issues and resolved them in a timely and efficient manner
Implemented new customer service strategies to improve overall customer experience
Utilized CRM software to track cu...
posted on 24 Dec 2024
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Email writing for a specific scenario.
Softwaretest Engineer
14
salaries
| ₹2.2 L/yr - ₹9.9 L/yr |
Implementation Engineer
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| ₹1.5 L/yr - ₹5 L/yr |
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| ₹1.2 L/yr - ₹2.5 L/yr |
Technical Support Engineer
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| ₹1.5 L/yr - ₹2.2 L/yr |
Software Developer
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| ₹1.6 L/yr - ₹6 L/yr |
Infosys
TCS
Wipro
HCLTech