Cherry E Commerce Services Customer Support Executive Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the technology industry

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained relationships with key clients such as ABC Company and XYZ Corporation
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Q2. Sell me this phone
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I would highlight the phone's sleek design, advanced features, and competitive pricing to appeal to the customer's needs and preferences.
• Emphasize the phone's sleek and modern design to attract the customer visually.

• Highlight the advanced features such as high-quality camera, long battery life, and fast processor to showcase its capabilities.

• Mention the competitive pricing compared to other similar phones in the market...read more
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Q3. Tell me aboutDelhi
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Delhi is the capital city of India, known for its rich history, diverse culture, and bustling markets.
• Delhi is divided into two parts - Old Delhi and New Delhi

• It is home to several historical monuments like the Red Fort, Qutub Minar, and India Gate

• Delhi is a major hub for shopping, with markets like Chandni Chowk and Connaught Place attracting tourists and locals alike

• The city has a vibrant food scene, offering a varie...read more
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Q4. Are women safe in delhi
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Women's safety in Delhi is a complex issue with varying opinions and experiences.
• Women in Delhi face safety concerns due to high rates of crimes like sexual harassment, assault, and rape.

• There have been incidents of high-profile cases that have brought attention to the issue of women's safety in the city.

• However, there are also initiatives and efforts being made to improve safety for women in Delhi, such as increased p...read more
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Q5. Salay expections
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Q1. Language known technical
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Q1. Tell about your self
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Q1. Tell about your self
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General English ,computer basic reasoning

Q1. From Resume , tell something about your self
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Q2. Subject questions
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Q1. Why you want to work in customer support. Tell me about your self in English and Hindi.
Ans. 
I want to work in customer support because I enjoy helping people and solving problems.
• I have excellent communication skills and enjoy interacting with people.

• I am patient and empathetic, which helps me understand and address customer concerns.

• I am a good problem solver and enjoy finding solutions to challenges.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I bel...read more
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Q2. Tell your thoughts about women empowerment and child labor.
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Women empowerment and child labor are important social issues that require attention and action.
• Women empowerment is the process of empowering women to participate fully in economic, social, and political spheres.

• It involves providing equal opportunities, rights, and resources to women, enabling them to make independent decisions and have control over their lives.

• Empowered women can contribute to the development of soc...read more
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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Q2. Why you want to do job
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Q3. What experience do you have
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Q4. Tell me about family
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Q5. Which company you work
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Q6. How to handle the customer
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Communicate clearly and effectively to provide solutions

• Remain calm and patient, even in challenging situations

• Follow up with the customer to ensure satisfaction
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Q7. Tell me about you self
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Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
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Q9. Walk to the office how much time it will be taken
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Q1. Introduction questions
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Q2. What is qualification?
Ans. 
Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.
• Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.

• For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.

• Some companies may require a bachelor's de...read more
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Q1. About yourself, your background.
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Q2. Your communication skill
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I have excellent communication skills, both verbal and written.
• I am able to convey complex information in a clear and concise manner

• I actively listen to customers to understand their needs and concerns

• I am able to adapt my communication style to different personalities and situations

• I am proficient in using various communication channels such as phone, email, and chat

• I am able to remain calm and professional in challen...read more
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Q3. If experienced candidate so they will ask about your last job role and responsibilities.
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