Century Enka Assistant Manager Interview Questions and Answers

Shrinkage is the loss of inventory due to theft, damage or error. It can be controlled by implementing security measures and inventory management techniques.

• Shrinkage can have a significant impact on a company's profitability.

• Security measures such as CCTV cameras, security tags, and employee training can help prevent theft.

• Inventory management techniques such as regular stock checks, accurate record-keeping, and prope...read more

To ensure excellent customer service in a retail environment, it is important to focus on training, communication, and creating a positive shopping experience.

• Provide comprehensive training to staff on customer service skills and product knowledge.

• Encourage open and effective communication between employees and customers.

• Create a welcoming and friendly atmosphere in the store.

• Empower employees to resolve customer issue...read more

KPI stands for Key Performance Indicator. It is a measurable value that demonstrates how effectively a company is achieving its key objectives.

• KPIs are used to evaluate the success of an organization or individual in reaching their goals.

• They provide a clear and quantifiable way to track progress and performance.

• KPIs can be financial, operational, customer-focused, or related to employee performance.

• Examples of KPIs in...read more

Creating and managing store budgets involves analyzing sales data, setting financial goals, and monitoring expenses.

• Analyze sales data to determine revenue projections and identify areas for improvement

• Set financial goals based on sales targets and expense limitations

• Monitor expenses by tracking costs, reviewing invoices, and implementing cost-saving measures

• Regularly review and adjust the budget based on actual sales ...read more

Shrinkage is the loss of inventory due to theft, damage or error. It can be controlled by implementing security measures and inventory management techniques.

• Shrinkage can have a significant impact on a company's profitability.

• Security measures such as CCTV cameras, security tags, and employee training can help prevent theft.

• Inventory management techniques such as regular stock checks, accurate record-keeping, and prope...read more