BookMyShow Customer Support Executive Interview Questions and Answers

Mitochondria are organelles found in cells that generate energy for the cell's activities.

• Mitochondria are often referred to as the 'powerhouses' of the cell.

• They are responsible for producing adenosine triphosphate (ATP), which is the main source of energy for cellular processes.

• Mitochondria have their own DNA and can replicate independently within the cell.

• They play a crucial role in cellular respiration, converting ...read more

BPO involves outsourcing of various business processes while call center is a subset of BPO that deals with customer support through phone calls.

• BPO includes services like accounting, HR, and IT support while call center focuses solely on customer service through phone calls.

• BPO involves outsourcing to third-party vendors while call centers can be in-house or outsourced.

• BPO requires a broader skill set while call cente...read more

Covid has significantly impacted the middle class family.

• Many middle class families have faced financial difficulties due to job losses or reduced income.

• Remote work and online schooling have become the new norm, leading to additional expenses for technology and home office setup.

• The pandemic has also caused mental health issues and increased stress levels for many families.

• Travel plans and leisure activities have been...read more

I once handled a difficult customer complaint and turned it into a positive experience, resulting in a 5-star review.

• Successfully resolved a customer complaint

• Maintained a positive attitude throughout the interaction

• Offered a solution that exceeded the customer's expectations

• Resulted in a 5-star review for the company

The minimum average target of 99% is achievable with proper planning and execution.

• Setting clear goals and objectives

• Regular monitoring and analysis of performance

• Providing necessary training and resources to employees

• Implementing effective communication strategies

• Continuous improvement and adaptation to changing circumstances