BMC Software Technical Support Engineer Interview Questions and Answers

I will help CX by providing prompt and effective technical support.

• Listen actively to their concerns and issues

• Provide clear and concise instructions for troubleshooting

• Offer alternative solutions if initial troubleshooting does not work

• Follow up to ensure issue has been resolved to their satisfaction

• Provide education and resources to prevent future issues

I will troubleshoot problems by identifying the root cause and applying appropriate solutions.

• Gather information about the problem from the user

• Identify the root cause of the problem

• Apply appropriate solutions to resolve the problem

• Test the solution to ensure it resolves the problem

• Document the problem and solution for future reference

I have knowledge in multiple programming languages.

• Java

• Python

• C++

• JavaScript

A generic swap function swaps two values of any data type.

• The function should take two parameters of any data type.

• Use a temporary variable to store the value of one parameter.

• Assign the value of the second parameter to the first parameter.

• Assign the value of the temporary variable to the second parameter.

Search for an element in a rotated sorted linked list.

• Find the pivot point where the list is rotated.

• Divide the list into two sublists based on the pivot point.

• Perform binary search on the appropriate sublist.

• Handle edge cases such as empty list and list with only one element.

Search an element in a rotated sorted array

• Find the pivot point where the array is rotated

• Divide the array into two sub-arrays based on pivot point

• Perform binary search on the appropriate sub-array

• Repeat until element is found or sub-array size is 1

Find 5 missing numbers in an array of size 95 containing numbers in range 1 to 100.

• Create a boolean array of size 100 and mark the present numbers

• Iterate through the boolean array and find the missing numbers

• Alternatively, use a HashSet to store the present numbers and find the missing ones

Given a Sudoku board, find possible numbers for an empty cell.

• Iterate through empty cells and check possible numbers using row, column, and box constraints.

• Use a set to keep track of possible numbers for each empty cell.

• Return the set of possible numbers for the given empty cell.

Find integer average of 4 unsigned integers without typecasting

• Add all the integers and divide by 4

• Use bit shifting to divide by 4

• Handle overflow by using long long data type

• Use unsigned int data type for input

Code to identify 32 bit or 64 bit architecture of a processor

• Check if the operating system is 32 bit or 64 bit

• If OS is 32 bit, processor is 32 bit

• If OS is 64 bit, check if processor supports 64 bit architecture

• Use CPUID instruction to check if processor supports 64 bit architecture

Convert binary number to base 64 integer

• Divide the binary number into groups of 6 bits

• Convert each group of 6 bits to decimal

• Map the decimal value to the corresponding base 64 character

• Concatenate the base 64 characters to form the final integer

I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

• 5 years of experience in technical support

• Skilled in troubleshooting hardware and software issues

• Strong communication and problem-solving skills

I am interested in working with HP as a technical support engineer because of their reputation for innovation and commitment to customer satisfaction.

• I admire HP's track record of developing cutting-edge technology solutions

• I am impressed by HP's dedication to providing excellent customer support

• I believe working at HP will allow me to grow and develop my technical skills

Flexibility with rotational shifts is essential for a Technical Support Engineer.

• Demonstrate your willingness to work different shifts, including nights and weekends.

• Highlight your ability to adapt to changing schedules and prioritize tasks accordingly.

• Provide examples of times when you successfully managed rotational shifts in previous roles.

• Emphasize your commitment to maintaining a high level of customer service reg...read more

I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

• I have a Bachelor's degree in Computer Science

• Proficient in diagnosing and resolving technical issues

• Skilled in customer service and communication

• Experience with ticketing systems like Zendesk and Jira

• Familiar with networking concepts and protocols

I am flexible with night shifts and have prior experience working during those hours.

• I have no issues with working night shifts and can adjust my schedule accordingly.

• I have previously worked night shifts in my previous role as a Technical Support Engineer.

• I understand the importance of providing support during non-traditional hours and I am willing to do so.

• I am accustomed to working in a 24/7 support environment and

The black screen of death refers to a computer or device screen that remains black and unresponsive.

• It is similar to the blue screen of death (BSOD) in Windows systems.

• It can occur due to various reasons such as hardware or software issues.

• Common causes include graphics card problems, driver conflicts, or system crashes.

• It can be resolved by troubleshooting hardware components, updating drivers, or performing system re...read more

To deal with a blue screen issue, start by identifying the cause and then troubleshoot accordingly.

• Check for recently installed hardware or software

• Update drivers and operating system

• Scan for malware or viruses

• Check hardware components for issues

• Perform system restore or reinstall operating system if necessary

Booting is the process of starting a computer system and loading the operating system into its memory.

• Booting is the initial process that occurs when a computer is turned on or restarted.

• During booting, the computer's hardware is initialized, and the operating system is loaded into the computer's memory.

• There are two types of booting: cold booting (starting from a completely powered-off state) and warm booting (restart...read more