BMC Software Technical Support Engineer Interview Questions and Answers

Q1. About your previous work experience
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Q1. Support L1,L2 Technical round AWS
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Q2. Salary
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Q1. Can you tell me about yourself?
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Q2. What are your current job responsibilities?
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Effective communication skills are essential when interacting with customers through email and phone calls.

Q1. HR would ask you questions regarding your previous work experience. They would ask questions regarding your stability to continue in this job. They would also ask questions to check your control over the l...read more
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Q1. They can ask questions regarding active directories and network troubleshooting.
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Q1. Finnone master activity
Ans. We have support finnone master as per business requirement
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Q2. LOS production support,
Ans. We have handle all LOS issue and taken necessary action my end as well co ordinate with vendor
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Q3. LMS production support
Ans. Reschedule cases,knock off,manual advice,closer cases,add and modified applicant, co applicant and guarentor,mobile number change request,service branches change,downsize cases LOS and LMS
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Q1. What are your strength and weaknesses?
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Q1. Explain about projects worked
Ans. 
I have worked on various projects involving troubleshooting, system maintenance, and customer support.
• Managed and resolved technical issues reported by customers

• Performed system maintenance tasks to ensure optimal performance

• Provided customer support through phone, email, and chat channels
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Q2. Challenges faced while supporting application
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Challenges include troubleshooting technical issues, managing user expectations, and coordinating with development teams.
• Troubleshooting technical issues such as software bugs or network connectivity issues

• Managing user expectations by providing timely updates and resolutions

• Coordinating with development teams to escalate complex issues or provide feedback for future improvements
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Q1. What can you tell me about SCCM technology?
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Q2. What is Active Directory and how does it function?
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Q1. Communication skills
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Q2. Personal information about studies and family
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