Black & White Business Solutions Customer Care Interview Questions and Answers

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• It involves addressing customer inquiries and concerns

• Providing product information and recommendations

• Resolving complaints and issues

• Ensuring customer satisfaction and loyalty

• Examples include phone and email support, live chat, and in-person assistance

To improve a dissatisfied customer's experience, listen actively, apologize sincerely, offer a solution, and follow up.

• Listen actively to the customer's complaints and empathize with their situation.

• Apologize sincerely for any inconvenience caused and take responsibility for the issue.

• Offer a solution that addresses the customer's concerns and meets their needs.

• Follow up with the customer to ensure their satisfaction a...read more

I would apologize to the customer and escalate the issue to a higher authority for resolution.

• Apologize to the customer for not being able to assist them

• Assure the customer that you will do everything possible to resolve their issue

• Escalate the issue to a higher authority or supervisor for resolution

• Take note of the issue and try to learn from it for future reference