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BigBasket Chat Process Interview Questions and Answers for Experienced

Updated 9 Aug 2021

BigBasket Chat Process Interview Experiences for Experienced

1 interview found

Chat Process Interview Questions & Answers

user image Anonymous

posted on 20 Apr 2021

I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is Empathy and sympathy, write a mali your a customer receive wrong product
  • Ans. 

    Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for them.

    • Empathy involves putting oneself in the shoes of the other person and feeling what they feel.

    • Sympathy involves acknowledging the other person's feelings and expressing concern for them.

    • If a customer receives the wrong product, empathy would involve understanding their frustration and disappointment.

    • Sympathy would invol...

  • Answered by AI
  • Q2. Inspirational person, tell me about bigbasket,
  • Q3. Tell me your self, how would isee you after 3 years
  • Q4. Uses of mail and disadvantages
  • Ans. 

    Mail is a widely used communication tool, but it also has its drawbacks.

    • Advantages: quick and easy way to send messages, can be used for formal communication, can be saved for future reference

    • Disadvantages: can be time-consuming to sort through spam and junk mail, can be insecure if not encrypted, can be unreliable if not delivered or lost in transit

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't confuse, if you hindi very well go there otherwise no

Interview questions from similar companies

Interview Questionnaire 

5 Questions

  • Q1. Self intro
  • Q2. Tell me about your self
  • Q3. What is flipcart
  • Q4. What are you job
  • Q5. Wh
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. They will ask you to introduce yourself
Round 3 - Technical 

(1 Question)

  • Q1. What do you know about Bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

    • BPO companies provide various services such as customer support, technical support, telemarketing, data entry, and more

    • BPO helps companies focus on their core business functions by outsourcing non-core activities

    • BPO services can be onshore, nearshore, or offshore depending on the loc...

  • Answered by AI
Round 4 - Versant test 

(1 Question)

  • Q1. Most of the questions are of fillers, story telling,email
Round 5 - Group Discussion 

Most of the questions they asked about customer service

Round 6 - Client Interview 

(1 Question)

  • Q1. U need to qualify to get certification from client

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident while interacting with the hr and operations manager.

I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't appear for the exam it shows that u got failed all time
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It was good and clear

Round 3 - Group Discussion 

Discussed about salary ,Self introduction about us

Round 4 - HR 

(1 Question)

  • Q1. Self introduction, basic question

I applied via Company Website and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Get the hardware you need
  • Q2.  Whenever possible, always do your video call on a laptop with a webcam! It’s a better experience for you and those on the other end; joining a video call from a mobile phone can come across unprofessiona...

Interview Preparation Tips

Interview preparation tips for other job seekers - Research the industry and company

I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction, Retail experience, Location que, Family background, English
Round 2 - Technical 

(1 Question)

  • Q1. Numbers on current work
Round 3 - One-on-one 

(1 Question)

  • Q1. Technical questions & Answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your work : on your mouth
Hold your numbers on your fingers tips

I applied via Naukri.com and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me sumthin abt the profile
Round 2 - One-on-one 

(1 Question)

  • Q1. Discussion on roles and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tips as such be confident and clam keeping your mind calm as well if kuch cheeze nahi aati toh boldo seeedha nahi ati

I applied via Campus Placement and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Regarding education, your future endeavors, family background and all, etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just prepare for basic things such as what you want to become, why are you join this company and all.

I applied via Campus Placement and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. First of all HR we will connect Each other.
  • Q2. After that he will give me the company introduction of the company.
  • Q3. Hr will discuss to conduct their interview. discuss for the timing
  • Q4. Hr relted to question for the relince
Round 3 - Aptitude Test 

Related to question for the aptitude test

Interview Preparation Tips

Topics to prepare for Reliance Retail Assistant Manager interview:
  • Relted to company
Interview preparation tips for other job seekers - After clearing the interview will be informed whether the selection is done.

BigBasket Interview FAQs

What are the top questions asked in BigBasket Chat Process interview for experienced candidates?

Some of the top questions asked at the BigBasket Chat Process interview for experienced candidates -

  1. What is Empathy and sympathy, write a mali your a customer receive wrong prod...read more
  2. Uses of mail and disadvanta...read more

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BigBasket Chat Process Salary
based on 5 salaries
₹1.5 L/yr - ₹3 L/yr
9% less than the average Chat Process Salary in India
View more details

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based on 3 reviews

5.0/5

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4.5

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