Bhanzu Customer Lifecycle Manager Interview Questions and Answers

Q1. Introduction, share ur views on some topic
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Q2. Ur aim, skills and about u beside of introduction
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Ask to share the assignment based on a problem statment

Q1. Asked some technical questions about APIs & SQL.
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Q1. This round was with the Founder and is more of a generic discussion around cultural alignment with the organization.
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Q1. Introduce your self
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and complaints

• I have a proven track record of improving customer satisfaction ratings

• I am proficient in using CRM systems and other customer service tools
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Q2. Just tell me about customer ?
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Customers are individuals or businesses who purchase goods or services from a company.
• Customers are the lifeblood of any business, as they provide revenue and feedback.

• Building strong relationships with customers is crucial for long-term success.

• Customer satisfaction is key to retaining customers and attracting new ones.

• Examples: A customer may be an individual buying a product from an online store, or a business signi
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Q1. Why do you want to join lido
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Q2. Its an emerging company
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Q1. Product Thinking, Content consumption understanding, stake holder management, basic tech and analytics
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Q1. Core product thinking, core customer behaviour, content consumption psyche
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Q1. Introduction about your self,
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Q2. Job experience , time , year
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Q1. Tell me something about yourself
Ans. 
I am a highly motivated and experienced Product Manager with a strong background in technology and a passion for creating innovative solutions.
• I have 5+ years of experience in product management, leading cross-functional teams to successfully launch new products and features.

• I have a deep understanding of user needs and market trends, which allows me to identify opportunities and drive product strategy.

• I have a track r...read more
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Q2. Why Product Management? Why Magicpin?
Ans. 
Product management combines my passion for technology and problem-solving with my ability to drive business growth.
• I am drawn to the intersection of technology and business strategy

• I enjoy identifying customer needs and translating them into innovative product solutions

• I thrive in cross-functional collaboration and leading teams towards a common goal

• Magicpin's focus on local commerce and its innovative approach to conn...read more
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Q3. Favorite Product? Why? Likes/ Dislikes?
Ans. 
My favorite product is the iPhone. I love its sleek design, user-friendly interface, and seamless integration with other Apple devices.
• Sleek design: The iPhone's slim and elegant design sets it apart from other smartphones.

• User-friendly interface: The intuitive interface makes it easy for users to navigate and access features.

• Seamless integration: The iPhone seamlessly integrates with other Apple devices, allowing for ...read more
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Q4. Favorite product? Why? Likes/dislikes?
Ans. 
My favorite product is the iPhone. I love its sleek design, user-friendly interface, and seamless integration with other Apple devices.
• Sleek design: The iPhone's slim and elegant design sets it apart from other smartphones.

• User-friendly interface: The intuitive interface makes it easy for users to navigate and access features.

• Seamless integration: The iPhone seamlessly integrates with other Apple devices, allowing for ...read more
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Q5. What do you know about Magicpin?
Ans. 
Magicpin is a social rewards and discovery platform that connects local merchants with consumers.
• Users can discover local businesses and earn rewards for visiting and making purchases.

• Merchants can use the platform to attract new customers and increase loyalty.

• The app also features social sharing and recommendations from friends.

• Magicpin operates in several cities across India, including Delhi, Mumbai, and Bangalore.
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Q1. What is the reason behind large number of MAUs of Whatsapp? How is it different from Facebook Messenger?
Ans. 
WhatsApp has more MAUs due to its simplicity, cross-platform availability, and end-to-end encryption. It differs from Facebook Messenger in its focus on privacy and lack of ads.
• WhatsApp is available on both iOS and Android, as well as desktop, making it accessible to a wider audience.

• The app's end-to-end encryption ensures user privacy, which is a major concern for many people.

• WhatsApp's interface is simple and easy to...read more
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Q2. Which is your favorite app? Likes/dislikes? How would you improve it? What is its competitive advantage?
Ans. 
My favorite app is Spotify.
• Likes: Wide variety of music, personalized playlists, and easy-to-use interface.

• Dislikes: Limited free version features and occasional glitches.

• Improvements: Enhance the free version with more features and fix any bugs.

• Competitive Advantage: Extensive music library, algorithm-based recommendations, and seamless cross-platform experience.
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Q3. How would you increase DAUs of Google Maps?
Ans. 
To increase DAUs of Google Maps, we can focus on improving user engagement and expanding the app's functionality.
• Introduce gamification elements to encourage users to explore new places and leave reviews

• Partner with local businesses to offer exclusive deals and promotions to Google Maps users

• Add new features such as real-time traffic updates and public transportation schedules

• Improve the accuracy and completeness of bu...read more
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Q1. How would you convince the retailers to be a part of Magicpin? How do you think they would be benefited by the platform? How much cost savings do you expect from retailer's point of view?
Ans. 
Retailers can benefit from Magicpin by increasing footfall, customer loyalty, and cost savings through targeted promotions.
• Magicpin can help retailers increase footfall by promoting their business to nearby users

• Retailers can improve customer loyalty by offering rewards and discounts through the platform

• Targeted promotions can help retailers save costs by reducing wasteful advertising spend

• Retailers can also gain insig...read more
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Q2. How would you improve the platform of Magicpin?
Ans. 
I would improve Magicpin's platform by enhancing user engagement and personalization.
• Introduce a loyalty program to incentivize users to engage more with the platform

• Implement machine learning algorithms to personalize recommendations for each user

• Improve the user interface to make it more intuitive and user-friendly

• Add more social features to encourage users to share their experiences with friends

• Expand the platform t...read more
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Q1. Why have you not mentioned your GPA?
Ans. 
I did not mention my GPA because it is not a strong indicator of my abilities as a Product Manager.
• GPA does not accurately reflect real-world skills and experiences

• Product management requires a diverse skill set beyond academic performance

• I have relevant work experience and achievements that demonstrate my capabilities

• Focus on my accomplishments and contributions rather than a single number
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Q2. Why did you choose ISB? Why not IIMs?
Ans. 
I chose ISB over IIMs because of its focus on experiential learning and global exposure.
• ISB offers a unique one-year program that allows me to quickly gain the necessary skills and knowledge to excel as a Product Manager.

• ISB's curriculum emphasizes experiential learning, which means I will have the opportunity to work on real-world projects and apply my learnings in a practical setting.

• ISB has a diverse and internation...read more
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Q3. Why product management? Why not consulting?
Ans. 
Product management offers the opportunity to create and shape innovative products, while consulting focuses on providing advice and recommendations.
• Product management allows me to be involved in the entire product lifecycle, from ideation to launch and beyond.

• I enjoy the challenge of understanding customer needs and translating them into successful products.

• Product management offers the chance to work cross-functionall...read more
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Q4. Rest of the questions were resume specific.
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Q1. Asking for work experience .
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Q2. SKILLS AND WEEAKNESS
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Q1. WHAT YOU SEE IN YOURSELF
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Q2. HOW YOU OVERCOME CHALLANGES
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