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I applied via Company Website and was interviewed before Aug 2021. There was 1 interview round.
CSM stands for Customer Service Management. It is a process that involves managing customer interactions and providing support.
CSM involves managing customer interactions and providing support
It helps in improving customer satisfaction and loyalty
CSM tools include ticketing systems, chatbots, and knowledge bases
CSM is important for businesses to retain customers and increase revenue
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Rating in categories
SME
71
salaries
| ₹0.6 L/yr - ₹8.9 L/yr |
Senior Subject Matter Expert
14
salaries
| ₹5.7 L/yr - ₹15 L/yr |
Team Lead
8
salaries
| ₹9.4 L/yr - ₹15.1 L/yr |
Freelancer Subject Matter Expert
7
salaries
| ₹3 L/yr - ₹7 L/yr |
Subject Matter Expert(Sme)
7
salaries
| ₹4.5 L/yr - ₹6.6 L/yr |
TCS
Infosys
Wipro
HCLTech